Fabián Murcia Contreras Email & Phone Number

Patagonian Colombia SAS

Bogota, D.C., Capital District, Colombia

As a Technical Program Manager, my primary focus was orchestrating the seamless integration of technology and business objectives. I worked with SRE and engineering teams, assisting with the implementation of Agile methodologies. One of my key responsibilities was serving as a software release manager, overseeing the end-to-end management of SDLC. Overall.

Bogotá, Distrito Capital, Colombia

Managed operational implementations across multiple projects, working closely with cross-functional teams to integrate technology and business goals. Adhered to PMI standards, managing project lifecycles from initiation to completion, ensuring successful project delivery through strategic planning and resource allocation.

Bogotá D.C. Area, Colombia

Led the end-to-end management of multiple global IT projects, adhering to PMI standards. Successfully orchestrated project lifecycles from initiation to completion, demonstrating proficiency in strategic planning, resource allocation, and collaborative engagement with cross-functional teams.

Bogotá D.C. Area, Colombia

The Technical Account Manager is the primary contact for the day to day IT service delivery for all clients (and sub campaigns). Specific clients to assist will be defined and operating within Sitel Globally. Primary focus will be on assigned designated clients, however will be utilized for other clients, when needed. This role also acts as a key interface.

Sutherland Global Services

Implemented NICE solutions within the Americas region, using technical expertise on client engagement activities to ensure excellent delivery of NICE Interactive Manager. Worked along with the project team to get familiar with the solution in order to be prepared and equipped for the solution delivery.

Bogotá D.C. Area, Colombia

· Receive; analyze; monitor and resolve PC; telephone; and network problems in a timely fashion with little or no guidance from supervisor.· Multi-task and maintain composure in stressful and demanding work environment.· Exercise flexibility and resourcefulness in challenging and /or perplexing situations.· Proficiency with various software applications.

Worked as a representative for individual responsible users on mobility services in AT&T US.

Worked as an consumer adviser for Assurance Wireless belonging to Sprint Wireless.