I am a trilingual professional (Portuguese, English, Spanish) with overall 10 years of experience in sales, customer service, trust & safety, content review, privacy and compliance for well-known companies such as Accenture, Google and Jonhson & jonhson Vision. Passionate about creating brand excitement, optimizing sales and managing potentially crisis situations, ensuring positive outcomes for both client and company. Career Highlights- Proven experience in privacy & data protection and growing the business safely. Collaborated and thrived in a fast-paced team environment across several cultures and languages. - Monitored known/emerging risks from shoppers, measured internal control effectiveness and developed/owned action items to remediate identified risk issues.- Researched and resolved all issues related to platform policy violations, spam, and account takeover. Interpret and enforced Google’s content policies.- Worked in the Spanish Youtube Project focused on sensitive content review project for 1 year and was promoted for another project due to outstanding performance. - Jonhson & jonhson Vision dealing daily with customers B2B and sales representative, place and track orders, be ensure the orders will be delivered at time, tracking issues, invoicing, working with short deadlines after 4 months get a permanent position due to outstanding performance I’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect.
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Order Management SpecialistJohnson & Johnson Vision Jul 2022 - Nov 2023Dublin, County Dublin, Ireland- Enhanced customer satisfaction by {15%} by streamlining proposal development and order delivery processes- Process orders trough SAP and automated system data capture Pagero- Abilities to work in a fast-paced environment with high volume and complex demands- Reduced order processing time by 30% by optimizing the workflow, directly enhancing customer satisfaction- Managed over 200 daily orders, ensuring accurate and timely delivery to achieve a 98% on-time delivery rate by streamlining order tracking and fulfillment processes, directly impacting customer loyalty- Interacting with customers via various channels such as phone, email, live chat, or in-person to address inquiries, resolve issues, and provide information about products, services and shipment. -
Privacy SpecialistAccenture Jun 2020 - Jul 2022Dublin City, County Dublin, Ireland-Documenting, reviewing and processing incoming data privacy requests.-Working closely with policy to help resolve users issues related to privacy in alignment with global privacy regulatory requirements, including GDPR.-Effectively planning and collaborating with team members on a range of projects to improve internal efficiency and effectiveness of our operations.-Developing skills in a number of different areas including data, tools, project management and quality assessment in support of operational excellence objectives. -
Trust & Safety Content Reviewer - ShoppingAccenture Nov 2019 - Jun 2020Dublin City, County Dublin, Ireland-Identifying, analysing and reporting highly suspicious and counterfeit offer websites -Investigating and solving issues regarding content that is reported for account support and/or safety flag for action, and resolve within agreed-upon turnaround times and standards of quality-Understanding and remain up-to-date with client policies and guidelines-Resolving inquires according to defined policies and procedures-Working in line with productivity and quality requirements -
Trust & Safety Content Reviewer Spanish- YoutubeAccenture Oct 2018 - Nov 2019Dublin, Leinster, IrelandTrust & Safety Content Reviewer- Evaluate online content and advertising content in conjunction with client policy.- Visually navigate and review images, videos, accounts and text-based content.- Escalate violations of client policies using internal tools; maintain a high level of quality in each case reviewed.- Achieve weekly productivity deliverables as part of daily workflow.- Navigating internet websites including social media, commercial websites etc.- Demonstrate a broad knowledge of current national and international political, historical and social news.- Harness keen abilities to work in a fast paced environment with high volume and complex demands. -
Customer Service RepresentativeBrick Alley Café Dec 2014 - Jan 2020County Dublin, Ireland➤ Customer Service Representative | Brick Alley Café | Dec 2014 - Jan 2020➤ Customer Service Representative - Food & Beverage | The Woollen Mills, Ireland | September 2016 - October 2018
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Technical Support OfficerMegamidia Group Aug 2013 - Oct 2014Curitiba, Brazil- Supported software and products, through telephone contact; conducted tests for diagnosing faults.- Provided basic support for end users; harnessed strong interpersonal and cross departmental skill. - Documented and prioritized service desk tickets, emails, and calls in a timely and efficient manner, whilst adhering strictly to service level agreements.- Ensured the accurate and detailed documentation of all issues within in the ticketing system.- Leveraged knowledge to improve and support first call resolution.- Maintained data integrity, and system security; communicated highly technical information in ‘laymans’ terms to non-technical users.- Ensured the smooth operation of the division, leveraging strong administrative skills, whilst providing support to managers and other key members of staff. -
Sales ConsultantEcco Salva Emergencias Médicas Aug 2012 - May 2013Curitiba, Paraná, Brazil- Leveraged strong business development skills; contacted potential clients with a view to expand company customer base.- Developed fruitful client relationships with prospective clients; retrieve data regarding the financial resources and discuss existing coverage.- Harnessed keen communication skills; explained the features of various policies and ensured client understanding. - Analyzed clients’ current insurance policies and suggested additions or changes; customized insurance programs to suit individual clients.- Handled policy renewals and cancellations in a timely and efficient manner. - Maintained electronic and paper records. -
Sales RepresentativeTim Business Oct 2011 - Apr 2012Curitiba, Paraná, Brazil- Presented, promoted and sold products/services using solid business cases to existing and prospective customers.- Performed cost-benefit and needs analysis of existing and potential customers to meet their needs.- Established, developed and maintained positive business and customer relationships.- Reached out to customer leads through cold calling.- Expedited the resolution of customer problems and complaints to maximize satisfaction.- Achieved agreed upon sales targets and outcomes within schedule.- Analyzed the market’s potential, tracked sales and generated insight status reports.- Stayed abreast of best practices and promotional trends.
Fabiano Girotto Skills
Fabiano Girotto Education Details
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Padre PacificoBusiness/Commerce, General
Frequently Asked Questions about Fabiano Girotto
What is Fabiano Girotto's role at the current company?
Fabiano Girotto's current role is Senior Order Management SAP helping global brands deliver an outstanding customer experience, owner ExtraLevel E-Com Ltd.
What schools did Fabiano Girotto attend?
Fabiano Girotto attended Padre Pacifico.
What skills is Fabiano Girotto known for?
Fabiano Girotto has skills like Leadership, Team Building, Powerpoint, Europe, Sales Consulting, The Middle East, Trust And Safety, Africa, Business Process Outsourcing, Build Strong Relationships, Windows, Digital Media.
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Fabiano Girotto
Bento Gonçalves, Rs -
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Fabiano Girotto
Santa Rosa, Sc
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