Fabiano V. Email & Phone Number

Over 22 years of experience in IT, 18 of which were dedicated to Service Management using ServiceNow and BMC tools (as an administrator and developer). I also have experience in Governance, Project Management, Portfolio Management and web development.I am an ITSM Administrator with extensive knowledge and experience in the ServiceNow application (Certified CSA) and BMC ITSM Remedy, and I am a developer for both.I have a solid understanding of the ITIL methodology and I am continually seeking to expand my knowledge.I believe that my characteristics include organization, commitment, adaptability, good humor, dynamism, responsibility, perfectionism, dedication to work and good interpersonal relationships.My skills include:- ServiceNow Certified Administrator and Developer (CSA)- BMC ITSM Remedy Certified Administrator and Developer- Project Management- IT Governance- Service Management, including:- Incident Management- Release Management- Change Management- Problem Management- Service Catalog- Configuration Management- Service Request ManagementMy advanced knowledge of the English language has allowed me to communicate with analysts in Canada, the US, India and England, as well as other parts of the world. As for Spanish, although it is a basic level, it has allowed me to interact with countries such as Venezuela, Chile and Colombia.