● Leadership and management of a team responsible for managing programs and projects for systems and platforms and digital products for administrative areas, shared services center, ESG, legal, engineering, operational control, communication and brand, service and customer experience.● Relationship with business areas ensuring alignment between business strategy and technology, ensuring knowledge of needs and problematic points with the proposition of scalable, financially and technically viable solutions.● Responsible for strategic and budgetary planning (CAPEX and OPEX) and its execution, consisting of projects and recurring costs for maintenance, support and evolution of systems, platforms and digital products.● Development and management of suppliers, preparation of technical terms of reference, analysis of proposals, contract management and active participation in strategic relationships with suppliers.● Management of a multidisciplinary team made up of 20 direct reports, including employees and third parties, with constant monitoring and feedback in 1:1 meetings.

● Project management for developing and implementing systems and platforms using waterfall, hybrid, and agile methodologies.● Requirements gathering and design of AS IS and TO BE flows, identification and elaboration of requirements, user stories and acceptance criteria.● Prioritization and management of scope and backlog with business areas.● Management of those involved and interested in the project.● Preparation of terms of reference and selection of suppliers via RFI/RFP.● Preparation and monitoring of schedules.● Creation and presentation of status reports (tactical and executive).● Coordination of suppliers and internal teams.● Daily monitoring of activities, pending issues and risks and conducting meetings.● Planning and implementing changes.● Financial and budgetary control of the project.

● Functional leader in the Microsoft Dynamics 365 implementation project as a support service platform for Natura consultants, in the New Relationship Platform project, which covered the integration of Dynamics 365 with API Gateway, chat/bot, Azure Functions, Power BI and SAP.● Understanding of technical and functional requirements for development, parameterization and customization of the Dynamics 365 platform.● Focal point for technical monitoring and quality reviews and product issues with the Microsoft team, made up of a technical account manager and project specialist engineers.

● Responsible for leading and managing projects in initiatives to implement the Microsoft Dynamics CRM tool in private and state-owned companies from different segments, reporting to the consultancy's managing partners and for the adoption of agile practices and facilitation of Scrum processes and ceremonies.● Managed and led projects, participating from conception to closure, planning, controlling and monitoring the scope, schedule, communication, risks, team, stakeholders. Produced artifacts and documents such as project charter, scope statement, WBS, schedule, communication plans, risks, stakeholders, status reports, change log, phase and project acceptance and closure terms.● Consulting for clients from different industries and segments, understanding business problems and proposing solutions to assist in the acquisition and maintenance of their clients.● Survey of functional requirements, functional and technical design and specification, planning and execution of tests, approval, post-implementation monitoring, preparation of presentations, training material and user manuals.● Conducting meetings with clients and other interested parties, presentations and training.

● Supported AT&T global billing system.● Supported Sulamerica seguros legacy systems.● Conducted development and support activities for legacy high-platform systems, in the COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.● Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.● Production monitoring, incident analysis and application of improvements to eliminate root causes

● Conducted development and support activities for legacy high-platform systems, in the COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.● Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.● Production monitoring, incident analysis and application of improvements to eliminate root causes

● Worked as a systems analyst on the IT improvements project, developing the new system responsible for trading Bradesco bank's banking products.● Led the development of one of the new system integrations.● Conducted development and support activities for high-platform legacy systems, in COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.● Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.● Production monitoring, incident analysis and application of improvements to eliminate root causes

● Conducted development and support activities for high-platform legacy systems, in COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.● Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.● Production monitoring, incident analysis and application of improvements to eliminate root causes