Responsible for monitoring and improving team and individual performance, while promoting best practices acquired through internal system operations; Keeping the team aware of company objectives, developments and projects, while incorporating all relevant insights and suggestions; Liaise with Sales Support Team Managers throughout the company on special projects, monitoring and comparing results as well as defining new Key Performance Indicators; Providing Manager with feedback regarding Key Performance Indicators; Organising and training new recruits, while keeping team aware of training requirements amongst the team; Assuring thorough one-to-one assessment processes, in order to appraise and develop team members; Quality checking the team's work on a regular basis and address performance issues when necessary; Ensuring all aspects of sales administration are compliant and within agreed service levels; Also include recruitment, training and development of the corporate team, carrying out regular one to ones and annual appraisals.Specialties: Everything related to import and export business.