-Development of new image and deployment process for new Point of sale system for Formido shops (Netherlands) -Management of the Dell Kace infrastructure and creation of the deployment packages -Complete roll out from Windows XP to Windows 7 on client side with Windows 2012 R2 servers and Dell Kace infrastructure -Staging and configuration of the servers -Writing of procedures for the on-site technicians -Second line It support

In charge of several support missions for customers of the company

-Development of a full clients & servers migration system from Mac OS 10.5 Srv + Win Vista to Mac OS 10.6 Srv + Win 7. -Technical consultancy on the elaboration of specifications for awarding public contracts. -Second line technical support on servers, network and workstations for schools of the French community of Belgium. -Giving technical workshops & coaching

-Maintenance of the CITRIX XenApp infrastructure -Maintenance of the LOTUS NOTES infrastructure -User support & troubleshooting

-Second line helpdesk support & troubleshooting in remote -On site interventions: resolving hardware & software problems on desktops, printers, WIN 2003 Servers for 550 schools (+/- 13750 machines) -Development of technical solutions for WIN XP/WIN 2003 migrations, conception of process for automated installation with application using Net Boot PXE -Act as technical advisor in order to improve the customer’s infrastructure, analyse/answer the questions and the user’s needs in order to improve their knowledge of their informatics tools -Giving technical workshops & coaching

-General hardware & software support in WIN NT4/2000 environment (workstation & server) -Technical point of contact for suppliers (quality control) -Network administration: back-up tasks, printers attribution, management of user’s rights & profiles,… -Rollout PC : migration of hundreds of desktops & laptops from WIN NT4 to WIN XP (connect on desk, back-up & data restore)