Fabien Désiré Email & Phone Number

Paris, Fr

Singapore, Sg

Singapore, Sg

Manage Account Managers Team Define structured sales processDrive overall sales strategy to improve growth, performance & client satisfaction

Singapore, Sg

• Clients’ accounts management, retention of existing clients, upsell of additional services, presentation of services & activity reports• Partners accounts management, ensure good relationships with insurers & brokers, presentation of activity reports, setting up & update of operational procedures• Support to Sales & Marketing Department, onboarding of new assistance programs, setting up of operational procedures, reporting

Singapore, Sg

- Direct Management of the Account Managers team leading sales execution agenda, increasing efficiency, compliance, and quality of service delivery, reinforcing client retention and driving upsell and cross border of the existing clients gross profit- Direct client management of a designated set of existing IPMI accounts including managing the renewal, up selling and cross selling of International SOS products and services into these clients- Generating proposals, pricing and contract negotiation across all medical and security service solutions as per guidelines and assigned clients or prospects.- Assisting with tenders and RFP’s as required.- Working in the implementation of and efficient adherence to the key processes of the Sales and Marketing department. - Interfacing and driving the team effective interface with the Sales and Marketing, Operations, Billing, Finance, Commercial Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients- Providing consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, onboarding of clients and client reporting. - In conjunction with Finance, ensure the Contract Invoice Timing guidelines are understood and goals achieved.- Co-ordinate appropriate administrative and financial activities for existing and new clients including client operations and billing procedures, contract review, pricing, invoicing and AR collections.- Drive client utilization through educating them on International SOS’s products and services- Support Client Services activities – business continuity , ensure successful operational implementation of new clients , accurate procedures, etc

Singapore, Sg

• Team Management: Multiple tasks distribution and coordination within a team of 6 people, management of priorities and clients expectations• Project Management: Setting up of new health programs, supervision of a mobile application development in close collaboration with IT Project Manager• Reporting, Internal and external for the monitoring of activity (volume, KPIs, pending files)• Business process ownership and coordination of the health-check medical data online platform• Client relationship Management : Activity report presentations, complaints management, provision of solutions to clients’ issues/challenges• Providers’ relationship Management : Training, follow-up and complaints management of a 150 medical providers’ network around the world• Change Management : Creation and setting up of operational procedures, Training of : MedFit Team members, internal and external Medical Teams, Client users

Singapore, Sg

• Supervision of tasks done by team of Operations executives• Client HR data cleaning and import into online application• Medical data base integrity check• Client facing : Activity reports presentation, Complaints management• Interfacing with other departments : Sales, IT, Finance

Singapore, Sg

• Medical data capture.• Creation and sending of fitness certificates & health passports • Online support : Manage users’ expectations and answer queries from Clients & Partners (Employees, Doctors, HR Dept)• Billing and claims management

Licence D’Anglais « Langue, Littérature Et Civilisation Étrangère »

Dut Gestion Des Entreprises Et Des Administrations