Fabien Huchet Email & Phone Number

Perpignan, Fr

Nantes, Pays De La Loire, France

Partner with all FPG Automotive clients across Europe to implement FPG's Blueprint and our Performance platform IN-Gauge for increasing our clients performance.- Software implementation with new Car Rental clients- Ensure software adoption and usage with all stakeholders- Support to all Customer Success Consultant across Europe- Reporting on software adoption, performance and blueprint implementation across Europe- Training and coaching of Europcar France internalized Performance Coaches- Ensure Blueprint Implementation and Performance Development with Europcar France- On-site Shadowing with Europcar France internalized team- On-site Coaching & Training- On-site consulting & locations audit- On-boarding of new clients in Car Rental

Paris Area, France

I partner with key members of our clients management team to implement FPG's Blueprint for increasing our client's service and sales results. Responsible for the delivery of the FPG Execution Roadmap across Europcar France, ensuring consistent quality and compliance and insure the development of the performance management team. On-site leader, working in multiple locations in FranceWorking directly with 6 client's Regional Directors, 300+ staff (Frontline Associates & Managers)Team of 4 people (1 Performance Leader, 3 Performance Coachs)- Cultivate and maintain positive relationships with clients at the peer and supervisory levels- Work in assigned locations, focused on frontline counter observation, coaching and training- Motivate, inspire and engage the frontline agents, developing their service based sales abilities- Provide daily counter demonstrations- Self-accountability for effectively implementing the FPG Blueprint and Roadmaps- Consistent communication of monthly targets and goal achievement- Monitoring of frontline agent performance and holding them accoutable for achieving targets- Maintain an open line of communication with the Performance Coaches, Assistance Performance Director and Performance Directors, reporting work progress and goal achievements- Hold client leadership accountable to the compliance of the FPG Blueprint and External Roadmap- Certified and capable of facilitating all year-one FPG seminars- Maintaining high levels of motivation, professionalism, skill set discipline and morale through coaching – always leading by example- Work independently and autonomously at all times without direct supervision- Development and recruitment of Performance Leaders and Performance Coaches

Région De Paris, France

We, at FPG, deliver our services through a proven system of customized consulting, ongoing training and one one one coaching. I partner with key members of our clients management team to implement FPG's Blueprint for increasing our client's service and sales results; wich includes the development of frontline staff. I am responsible for the delivery of the FPG Execution Roadmap, ensuring consistent quality and compliance. On-site leader, working in multiple locations (up to 21 Europcar stations) within Paris and North of France area. Focus on employee and leadership engagement, training and development in the following ways:- Cultivate and maintain positive relationships with clients at the peer and supervisory levels- Work in assigned locations, focused on frontline counter observation, coaching and training- Motivate, inspire and engage the frontline agents, developing their service based sales abilities- Provide daily counter demonstrations- Self-accountability for effectively implementing the FPG Blueprint and Roadmaps- Consitent communication of monthly targets and goal achievement- Monitoring of frontline agent performance and holding them accoutable for achieving targets- Maintain an open line of communication with the Performance Coaches, Assistance Performance Director and Performance Directors, reporting work progress and goal achievements- Hold client leadership accountable to the compliance of the FPG Blueprint and External Roadmap- Certified and capable of facilitating all year-one FPG seminars- Maintaining high levels of motivation, professionalism, skill set discipline and morale through coaching – always leading by example- Work independently and autonomously at all times without direct supervisionPerformance Leader of the Year 2017 (+500K revenue)

Issy-Les-Moulineaux, France

- Development of customer's experience in the three distribution channels (Points of sales, customer services and web) and over 32 countries (Europe and AMEA)- Performance Development over the 32 Orange countries- Global sales reporting regarding products and services- Find, analyze and synthesize best practices to implement it across the network- Development and writing of key documents for sales reps- On-site implementation of performance development projects- On-site training of frontline teams in both Shops & Call-centers- Training modules building- Audit of sales & services methods across Orange countries- Project ManagementMain Projects : Poland : Develop the performance on bundle (mobile+broadband) offers either in shops and telesales. Training of frontline teams and top management. Implementation of a new reporting tool to better monitor the sales.Results: +20% growth of convergence sales in pilot shopsSpain : Greeting in shops implementation based on France experience. On-site Coaching of frontline teams in shops (Managers & Sales Representatives)Results : Increase of sales and customer's satisfaction (from 7.8 to 9.4/10 satisfaction rate)France : Accessories sales development project focused on better performance reporting and creating a direct link between frontline teams and commercial ops. Participation in defining the new Orange Shops conceptAMEA : Launch of new smartphones over AMEA region (22 countries). Build of Training Modules for the new Alcatel Onetouch Pixi 2 smartphone Build of an interactive training tool that allows sales reps to train themselves without any trainer. Build of the training modules for ODM device Orange Luno.

Paris

Orange flagship store "La Madeleine" in Paris- Build rapport with our B2C & B2B customers- Qualify their needs & motivations to offer the best products & services (Mobile, broadband, multimedia & landline)- Handle objections in a positive manner to ensure performance maximization & best satisfaction level- Find upgrade opportunity to develop customer retention- Ensure a high level of service with Premium customers of Parnasse brandCreation of a tool to help sales representative to offer our products & services in EnglishWork with prepaid marketing staff to create a new range of prepaid solutions

Nanterre, France

Building sell-out and sell-in toolsBenchmarking Business IntelligenceMarkets studiesSupport to EMEA marketing managersRoadmap presentations to telecoms operatorsBuild of Training Modules

Nantes , France

Tele-advisor for Orange Business mobile customers- Welcome Orange Business customers- Qualify customers needs- Offer the best product & services based on customers motivations and company priorities- Ensure the best satisfaction level- Upgrade our customers to our best products and services

Nantes

Summer job- Scheduling technical visits for PABX (Private Automatic Branch Exchange)- Understanding customers technical needs & requests- Optimizing time & schedule

Multiple interim missions during my studies

Master'S Degree, Strategic Marketing And Brands Innovation

https://www.inseec.com/program/ige-marketing-ere-contemporaine/ Courses : Strategic Marketing, Architecture and Design, Digital Culture.

D.U.T In Marketing Techniques (Apprenticeship At Orange Business), Commerce/Marketing/Communication, First Of The Class

Apprenticeship as a Sales Advisor at Orange Business. Strategic Marketing, Direct Marketing, Markets studies, Negotiation, CRM, Logistics.

Economics And Management

Activities and Societies: Macroeconomics, microeconomics, management, accounting.

A-Level In Sciences, Engineering Sciences, A-Level With Grade-B Pass

Activities and Societies: Mathematics, physics, electronics, mecanics, automatic devices etc.