Gestion et direction de projets (refonte / création de sites). Conseil en marketing digital

Chefferie de projets. Lancement du site patrimonia.nantes.fr , le wiki du patrimoine Nantais, pour Nantes Métropole.

Content moderation quality management for a major Social Network, French, UK / IRL / AUS markets. Quality Management - Direct line quality manager for 50 - 60 Content Analysts across 2 Teams, 6 Workflows and 3 Markets. Operationnal tasks: audit, group trainings, 1 to 1 sessions, reporting, calibration, cross sites/workflows/markets point of contact. New Hires Quality Mentor - Succesfully onboarded more than 70 Analysts over 18 months. Onboarding programms, trainings, audit, calibration, 1 to 1 sessions.New Work Flows/Markets Incubation - Quality consistency ownership for 4 new workflows accross 2 markets and 2 locations. Implementation of quality processes, trainings, on boarding programms, calibration. Quality target achieved/exceeded for each workflow / market.Hate speech Point of Contact - Hate speech moderation specific ownership for 2 markets (50 - 60 analysts), and point of contact for more than 800 agents accross more than 20 markets on two locations, facing client point of contact. Key achievement: Q2'17: exceeded specific 8 weeks NGO hate speech moderation testing expectations, 2 sites, 6 workflows, French market. Client Market Point of Contact: facing client reporting: trends, quality related issues, tool improvement, moderation guidelines improvement.

Relations prestataires, conseil en communication numérique

Conseil en stratégie marketing numérique / Suivi de production (sites / applications web)