Fabienne Adele Email & Phone Number

Being a Customer Service Representative implies above all a good listening skill to be able to understand customers' wants and needs and to satisfy them. In case of difficulties, always showing empathy and trying to find solution so that customer's journey is a pleasant one. The tasks of a CSR are as follows:- Creating customer's profile - Opening of Account (savings, current, succession)- Application of Cards (Debit, Credit or Prepaid)- Fixed Deposit- Office Cheques - Transfer of Money ( book, local and Overseas) - Diverting Customers on Remote Channels (Internet Banking, ATM, Juice or Kiosk) to help them to be autonomous - Proposing best investment plan to customers- Making proper follow up for pending docs- Closing of Accounts

The job of a bank teller consists of:- Processing Cash Withdrawal, cheque and cash deposit and cashing cheque- Doing MoneyGram transactions (receiving or sending)- Helping customers to use remote channels like Juice, kiosk and ATM- Encouraging customers to use Debit/Credit card instead of making cash transactions - Proposing customers bank's products and services-Helping in the back office job like doing Office cheque reconciliation, ATM reconciliation, helping OPS with vault (cash in and out), filing.

Ebene

Was doing telesales concerning Adsl packages Helping customers online conerning minor technical problems Doing online payment of customers's packages Booking appointment for on-site technicians

Port Louis, Mauritius

Was in Import teamDoing quotes for customer for import (standard & express)Was in permanent contact with agents in other countries concerning shipmentMaking a clear follow up with customersDoing Entries for shipments receivedBilling for customersEnsuring that shipments were delivered on time and that proof of delivery was inserted on system keeping good relations with customers

School Certificate And Higher School Certificate

Activities and Societies: Handball Team, Volleyball Team, Choir, Sports Council

Llb (Hons)