Fabienne Moritz Email & Phone Number

Project Niras - Ondraf (Brussels): from July 13th until present

Sint-Agatha-Berchem

Project Pfizer Pharmaceuticals (December 2010 - November 2015)

Zaventem

• Customer Service: providing global assistance related to Supply Chain questions coming from our users, via Helpdesk ticket in the Service Center, email and phone• Administrative duties: handling incoming emails and phone calls related to the ISS application, archiving past and current projects• Managing large global projects within the ISS supply system such as system transfers, business restructuring and updating the system setup to be in line with the business processes • Supporting the transition from the ISS supply system to SAP APO: master data creation and validation, selection and alert profile creation, demand management in a custom built planning book in APO SNP

Australia

I obtained a Working Holiday Visa, so I was able to work at the following locations during my travels:Curtain University (Perth), Australia, July 2007 – August 2007Data Entry Clerk Financial DepartmentJob description:• data entry• verifying and calculating outgoing paymentsMy Place Hostel (Adelaide), Australia, March 2007 – May 2007ReceptionistJob description:• welcoming arriving guests and giving general information about the hostel• managing the till• organizing taxi/bus transfers and making reservations with local tour agencies• in charge of room division• answering the phone and taking room reservations• general customer service and problem solving

• Guest Relations: welcoming guests, welcome briefings for up to 150 people, excursion sales, vehicle arrangements• Customer Service: general problem solving, ensuring guest satisfaction, maintaining good relations with hotel management and local agents• Administrative duties: handling all relevant administrative paperwork

Bachelor Of Arts (B.A.) In Art Studies And Archaeology, Art Studies And Archaeology, Passed With Great Distinction

Economics - Modern Languages, Economics And Modern Languages

Economics - Modern Languages