Fabien Moody Email & Phone Number

2460 Turnworth Circle Myrtle Beach, Sc 29579

5850 Hillandale Dr, Lithonia Ga 30058

• Maintained excellent customer relationships• Implementing cost control and revenue improvement programs.• Handled customer complaints personally to verify they were properly handled.• Managed all day-to-day activities involving tenants, subcontractors, and the leasing team.• Wrote clear and concise owner's reports based on findings from quarterly financial statements.• Managed overall tenant relations, including promoting tenant satisfaction and streamlining service delivery.• Compiled and conveyed all operational and financial data (reclass, accruals, variances) to the regional manager.• Worked with the owners to identify, develop, and achieve community goals and objectives.

Conyers, Georgia, United States

Provides executive leadership vision to coordinate programs, improve quality, track metrics, and ensure growth of the 484-unit property.• Resident retention rate of 80% accomplished through building rapport and keeping open lines of communication. • Screens prospective tenants, and conducts background checks, rental history, etc. to ensure eligibility requirements are met.• Experience using multiple systems, including but not limited to; Entrata, Grace Hill, One Site, Yardi, CRM, Reserve, AMSI, Leasing Pad, etc.• Championed marketing campaigns to promote property and gain visibility and prospects.• Remain knowledgeable of zoning issues, school districts, expansion plans, and area crime rates.• Engages and advances each prospect ensuring consistent follow-through.• Prepares and executes leases in accordance with property standards and regulations.• Examine properties and inform maintenance staff of issues.• Collect fees, deposits, and rent payments.

United States

• Managed leasing agents; trained, motivated, counseled, coached, and disciplined as needed.• Created an organized marketing campaign designed to generate leads.• Established rates by researching market pricing, and calculating overhead costs, depreciation, taxes, and profit goals.• Initiated vendor relationships in negotiated contracts.• Implemented budgets and met financial objectives. • Facilitated smooth move-in and move-out processes.• Key contributor to property value and integrity

New York, New York, United States

• On tenant relationship process and procedures, ensuring that all complaints and concerns were resolved swiftly. • Negotiated leases/contracts. • Entered all Lee/tennis activity in the database in audit files regularly to ensure regulation compliance.

United States

• Effectively managed the dispute resolution process. • Thoroughly explained policies to prospective tenants and renters • Customer-focused response to all inquiries via phone. Email, online chat, and in-person. • Utilize company best practices in relation to all finance transactions and record all activity.• Acted as liaison between tenant, maintenance, vendors, and owner, ensuring that all issues were properly addressed. • Managed and controlled advertising budget, marketing campaigns, product launches, etc.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Business Administration And Management, General

Bachelor Of Arts - Ba, Theatre/Theater