Fabian Opara Email & Phone Number

Lagos State, Nigeria

KWALE HYDROCARBON NIGERIA LIMITED (KHNL) - Subsidiary of STERLING OIL EXPLORATION & ENERGY PRODUCTION COMPANY LIMITED (SEEPCO)PRODUCT LEAD - PROPANE◾️Manage client relations including but not limited to developing campaigns, building a customer base, measuring service quality, and resolving complaints◾️Manage the customer service operation of a team to ensure clients' experiences are in line with set customer service standards◾️Organize promotional and marketing campaigns to create awareness and develop the brand◾️Monitor contract details to notify clients of pending expiration and assist with processing renewals◾️Create business plans and implement strategies for ensuring customer satisfaction to increase repeat business, including service follow-ups to gather data◾️Liaise with other sales departmental heads to discuss operational plans for enhancing sales performance and effectively reducing issues/complaints◾️Oversee all post-sales services provided to clients to ensure customer satisfaction◾️Develop and optimize support and service processes, tools, and systems◾️Conduct price and contract negotiations with clients to establish contact details◾️Generate reports for management on all after sales activities, to measure KPIs

Lagos, Nigeria

- Coordination of the programs and projects of the foundation.- Organization and Planning of events- Budgeting and Procurement - Mentoring and POC between foundation and major stakeholders

Lagos

- Attend all Company Events & Meetings with and on behalf of CEO- Ensure Compliance with all Regulatory Bodies- Research and Analysis for all Projects- Business Development- Documentation of Business Procedures & Policies- Cost Collation & Reporting- Support & Coordinate the expansion of the J-Newton Empowerment Foundation

Nigeria

Nigeria

- Resolve Customer Complaints & Receive Feedbacks- Assist customer- Up-sell and Cross-sell- Participate in all Team Activities & Functions- Telesales & Social Media Sales - A Brand Ambassador of the Company- Carry out Marketing Campaigns

Lagos State, Nigeria

- Merchandize SKUs- Drive sales- Create good customer-brand relationship - Resolve customer complaints

Bauchi, Nigeria

◾️General supervision of activities carried out in the store◾️Assign Tasks and Duties to Staff◾️Cross-sell & Upsell◾️Brand Ambassador of the Company◾️Stock Record of Goods◾️Receive Orders◾️Telesales & Social Media Sales

Lagos, Nigeria

◾️General Maintenance of Production Equipment◾️Routine Check of Production Equipment ◾️Record of Work Tools from Store◾️Department Safety Officer

Kaduna, Nigeria

◾️General Maintenance of Production Equipment◾️Routine Check of Production Equipment ◾️Record of Work Tools from Store◾️Department Safety Officer

Master Of Business Administration - Mba, Business Administration And Management, General

B.Engr, Mechanical/Production Engineering

Activities and Societies: Member, Nigerian Universities of Engineering Students Association (NUESA) Member, Nigerian Institute.