-Enhanced proficiency in various programming languages, contributing to the creation of new software applications. Expanded and updated existing programmes, conducting rigorous testing to identify and rectify errors or bugs. Designed and wrote coding flowcharts and models, utilising code libraries for efficient development.-Executed comprehensive literature reviews, collecting and analysing data to inform project direction and outcomes.-Acquired practical experience with multiple programming languages, database management systems, and software development life cycle (SDLC) methodologies.-Gained academic knowledge in maintaining and improving existing software applications, ensuring their continued efficacy and relevance.-Developed the ability to plan and prioritise development priorities in close collaboration with development teams, enhancing project efficiency and delivery.-Attained a comprehensive understanding of system business logic and related technologies, including Machine Learning Concepts (MLC), Java, XML, Oracle, Sybase, and Ant.-Successfully developed two websites, applying expertise in HTML, JavaScript, and CSS, and incorporating responsive web design principles.-Acquired academic knowledge in developing web applications using Flutter and Angular, demonstrating a proficiency in modern web development frameworks.-Developed a solid understanding of user interface (UI) and user experience (UX) design principles, ensuring the creation of intuitive and user-friendly interfaces.-Studied techniques for adapting and improving processes and releases through pipeline efficiency and automation.

- Acting as Backup Technical Support Representative for "POC" Tools.-Currently engaged in debugging and troubleshooting to address technical issues efficiently.Onsite Technical Issue Management: Handling onsite technical issues, both software and hardware, to ensure consistent work efficiency.-Facilitating the weekly release of an internal Points of Interest (POI) editing tool for Google Maps.-Coordinating weekly test plans, ensuring they are completed in line with release testing requirements.Bottleneck Elimination and Interdependency Management: Actively eliminating bottlenecks and managing interdependencies across teams.-Directly collaborating with engineers and program managers to triage all weekly bugs, confirm that fixes are tested, and ensure adherence to Google’s requirements.-Release Update Documentation and Communication: Documenting, communicating, and following up on all release updates with relevant stakeholders.-Developing new feature test plans and allocating appropriate local QA resources to ensure new features are fully functional before launch.

-Recognised as 'Best Quality Controller' on five occasions, reflecting outstanding quality and productivity within the team. Employed logical thinking and independent decision-making skills to ensure the integrity of data.-Implemented advanced Quality Control procedures to improve data accuracy, involving outbound calls to business owners for verifying information on Google Maps, achieving an average of 95 calls daily.-Analysed data from multiple sources to select the most accurate information, significantly enhancing the customer experience on Google Maps.-High Accuracy Rate Maintenance: Consistently upheld a daily accuracy rate of 98%, surpassing company benchmarks and maintaining high-quality standards on Google Maps.-Effectively mediated and resolved complex disputes between operators and quality controllers by enforcing Google Maps policies and workflows, ensuring compliance and preserving data quality.-Trained and mentored five new team members, closely monitoring their development and providing constructive feedback to improve overall team performance.

-Evaluated data accuracy by analysing information from multiple sources.-Conducted detailed reviews of data patterns to enhance accuracy and initiated corrective actions.-Proactively identified and addressed data inconsistencies, ensuring data integrity.-Maintained effective communication with colleagues and clients through email, chat, phone, and face-to-face meetings. Collaborated within a large project team, contributing to collective objectives.-Engaged with business representatives through outbound calls to gather and confirm information.-Represented the company professionally in all customer interactions.-Achievements: Contributed to side projects by analysing metrics and suggesting improvements for operational workflows. Played an active role in special projects, adding value through participation and expertise.-Oversaw quality control in special projects, ensuring operators adhered to high standards in data analysis.-Provided specialised support in Portuguese for the Triage department's investigations.-Mentored operators, enhancing their understanding of tools and internal policies through observation and analysis.

-Achieved promotion from Sales Assistant to Logistics Manager within two years.-Reduced fuel expenses by 20% through optimisation of delivery routes.-Contributed to a 10% increase in sales in the second year of managerial role.-Managed ordering and inventory control to ensure stock optimisation.-Prepared weekly staff schedules in compliance with contractual working hours.-Conducted daily banking and cash lodgements with accuracy and diligence.-Facilitated direct delivery of change orders to clients, enhancing service efficiency.-Supervised a team of two, providing daily guidance and support.-Addressed 30-50 customer enquiries and service issues per day, maintaining high satisfaction levels.-Liaised with the Regional Office for operational reporting and compliance.-Inspired team members to meet monthly sales targets of £50,000 through motivational strategies.-Led staff training programmes to uphold high service standards.-Compiled daily and weekly operational reports, ensuring comprehensive documentation.-Resolved staff and customer complaints effectively, fostering a positive environment.-Accurately counted and documented daily cash transactions, ensuring financial integrity.