Carrying out the mapping and diagnosis necessary for the implementation of the Training area, serving all the company's verticals.• Execution and delivery of the company's first internship program, called DEVS Generation.• Conducting the Onboarding for new employees.• Execution and delivery of the Sales, Product and Technology tracks.• Conducting training for Leaders | Leadership Academy.• Taking part in Growth Support - a project to support the C-Level in building a vision of the company's processes.• Structuring the processes of the areas in the Wiki/Intranet model.

Execution of an online distance learning platform, allowing business areas to consume and distribute the portal's content and courses, in addition to reducing the learning curve for new hires.

Taking part in the project to build Career Paths for Technology teams.• Implementation of the Learning Journey: (Book with over 1000 content suggestions to support Career Paths).• Preparation of knowledge assessments that were applied every six months to Operations teams - the results indicated developments for team training actions.• Implementation of budget planning and control for hiring training providers.

• Conducting a survey of technical requirements for contracting and implementing the LMS Learning Management System content platform.• Preparing and delivering the Leadership Academy. Focus on training for Coordinators, Managers and Directors of the Commercial area.• Creating new content for initial training for new hires.• Acting in the audition and training for internal multipliers.

• Designing and managing corporate programs for leadership development.• Creating educational solutions using the main educational methodologies (Active Learning, Storytelling, Workflow Learning, Dialogic and Business Game).• Working to ensure that the teaching methodology was aligned with the needs of each target audience of the client company.

• Execution and coordination of the General Training and Development Program | needs assessment with monthly monitoring of activities and reporting to the board.• Execution of training and development projects for all areas of the organization.• Management of the LMS distance learning platform.

Taking part in projects, being responsible for ensuring that the teaching methodology was aligned with the needs of each audience in the Call Center operations.Controlling and monitoring training, with a focus on knowledge management.Working with a focus on the quality of materials and lesson plans used by Call Center training instructors.Team management.Budget management.