-Provide Product Demonstrations for Adobe Connect, Presenter, Captivate PrimeOversee procurement processes and legal requirements for SLED-Comm/Non-profit customers-Respond to customer inquiries about Adobe Connect, Presenter and Captivate Prime-Understand State and Local government contract requirements-Conduct company-wide internal product training

-Direct all “Front of House”(FOH) operations including dining room, service and hospitality staff and bar-Uphold food, beverage and service and quality in compliance with company standards, Federal and state regulations-Know, implement and enforce company policies and standards-Achieve and maintain the following company sales and performance metrics/objectives:•Sales: 21% in Beverage/Bar revenue•Cost: 24 % of total revenue•Labor: 19% of total revenue•Service:4.5 stars aggregate review scores•Sanitation: 96% or higher on Steritech Evaluations

-Lead daily shifts as Manager on Duty, ensuring all FOH staff duties are completed-Control cash ins and outs for daily shifts-Handle guest complaints during service and settle appropriately ensuring guest satisfaction-Communicate with BOH staff regularly to ensure smooth shifts and troubleshoot high-volume issues

-Supervised all daily and perennial operations, including Front-of-house and Back-of-house procedures-Managed staffing, payroll, inventory, accounting and maintenance of premises and equipment-Gathered and analyzed sales data for strategic planning of menu changes and marketing strategies-Implemented myriad streamlining protocols at all levels of operation-Planned and prepared general menu as well as daily features and special menu items

Event Planning & Production-Oversee planning and execution of campus-wide events including Homecoming, Major Concerts, Spring Formal and Welcome Week-Communicate and enforce university and facility policies with customers, partners and student organizations-Serve as a liaison between students and campus partners including: Production and Tech Crews, Facilities Staff, Catering, Parking and other relevant academic or administrative departments-Review, negotiate and approve vendor and performer contracts-Assemble and submit supporting documents for all vendors in accordance with university procurement policiesStudent Organization Administration & Finance-Oversee disbursement of $500,000.00 in Student Activities Fee allocations to student organization activities-Assist over 100 diverse student organizations in planning, funding and promoting over 3000 events annually-Enforce university purchasing and accounting policies, insurance requirements and safety regulations for all studentService Learning & DiversityInitiatives-Coordinated funding, recruitment and travel arrangements for Habitat for Humanity Alternative Spring Break trips-Oversaw planning of monthly Service Learning activities and annual volunteer events-Managed a high-profile Service Learning partnership with the Chicago Museum of Science &Industry-Completed and subsequently presented Safe Space Training program in solidarity with the LGBT community New StudentOrientation-Collaborated on planning of semi-annual orientation programs for 1000 incoming graduate and undergraduate students-Interviewed, selected and trained orientation counselors-Developed and implemented an innovative orientation schedule to accommodate customer feedback, staffing changes and budget constraints

-Oversaw planning and production of biannual Student Organization Fair for over 100organizations-Represented IIT as an ally to LGBT community by attending Campus Pride LGBT Recruitment and other Admissions fairs inSan Diego,CA-Served as dedicated advisor to GLAM (Gay’s Lesbians and More), Student Government Association, StudentFinanceBoard, Latinos in Further Education (LIFE) and Commuter StudentAssociation-Attended professional development conferences including ACPA, NACA and MGCA to research best practices in Higher EducationAdministration

-Maintained, and reviewed confidential student, guest and employee documents, including facilities damage billing, payroll, performance reviews and judicial files-Coordinated storage and distribution of housing materials including keys, informational pamphlets, gift packages and linens-Collaborated on writing of mission statement, Department Protocol Manual and disciplinary policy-Coordinated freshman housing including communications, data collection and room assignments-Hired and supervised 34 diverse Conference Housing Assistants preparing 400+ rooms for summer guest programs