Passionate and dedicated HCM Customer Success Manager with a proven track record in managing strategic accounts and delivering high-quality solutions for SAP Brazil customers. I am highly experienced in fostering strong client relationships, orchestrating client onboarding, and ensuring smooth delivery of SAP HCM solutions in line with the clients' business strategies.In my previous roles, I have leveraged my skills to ensure a supreme level of customer satisfaction and was instrumental in identifying growth opportunities for both the client and the business. My strong experience in managing strategic accounts has provided me with the insight to understand customer needs profoundly and address them effectively.Fluency in Portuguese and English, along with a deep familiarity with business environment, has made it possible for me to be a vital bridge between SAP and our customers. Focus on anticipating issues and offer strategic solutions has routinely resulted in high customer retention rates and increased revenue growth.As a problem-solver and a goal-centered professional, I thrive in dynamic environments where collaboration, innovation and constant learning are the keys to success. I am extremely committed to my role as a Customer Success Manager, aiming to streamline processes, resolve issues, and add value to clients I work with.