My role involves sales and account management for machines to process stone and metals as well as compound stone processing plants equipment. This includes the development of new and existing business, sales, customer relationship management and new products.• Prospect and qualify new sales leads• Schedule meetings and presentations with prospects• Create, plan and deliver presentations on company products• Track all sales activities in company CRM system and keep current by updating account information regularly • Maintain a well-developed pipeline of prospect• Develop strong, ongoing relationships with prospects and customers• Coordinate with other team members and departments to optimize the sales effort • Attending exhibitions nationally and internationally

My role involves internal sales and customer service including sales and sales administration, inbound & outbound national phone calls, exhibitions attendance and customer database maintenance.• Customer service including enquiries, quotes, order processing and follow-up• Internal Sales: outbound calls to warm & cold potential customers and walk-in enquiries• Attending exhibitions in Victoria and nationally• Processing returns and warranties

My role involves administration and customer service including office management, accounts receivable & payable (MYOB), stock management and ordering of production and packaging materials.• Customer service including enquiries, quotes, order processing, follow-up and despatch• Administering accounts receivable: Invoicing, statements, debt collection• Administering accounts payable: Purchase orders, delivery dockets• Inventory management and procurement• Processing credit applications for new customersMajor Achievements:• Increased efficiency in office processes which provided more accurate administration support to management and lifted customer satisfaction levels. • Reduced freight cost by 5% (Q1 2018 v Q1 2019).• Reduced Debt Collection time by 35% (Q1 2018 v Q1 2019).• Introduced an additional quality check prior to despatch resulting in decreased returns which delivered a 5% reduction in costs associated with extra handling and re-delivery(Q1 2018 v Q1 2019).

My role involves sales and customer support for new and second-hand tyre and automotive workshop equipment. This includes the development of new and existing business, sales, customer relationship management, product installation and training.• Sales and after-sales support• Customer relationship management• Product delivery and installation • Product training• Technical support and troubleshootingMajor Achievement:• 2017 - Increased customer satisfaction levels and lifted revenue within SE suburbs tyrefitting equipment market by 5% (Q1 2016 v Q1 2017).

Responsibilities:• Managing key account customers• Supporting Account Managers• Contract negotiations• Research and development of training materials• Advertising and marketing including:• Budget control• Production of advertising, marketing and sales support materials• Management of company and eCommerce websites• Direct mail and social media marketing• Trade showsMajor Achievements:• 2014 – Improved procurement efficiency by reducing order lead times by 30%, reducing back orders by 25% and strengthening supplier relationships to facilitate greater proactivity• 2012 – Reviewed and updated the product order process to deliver greater efficiency• 2009 – Benchmarked the automotive tyre equipment market: product/feature analysis to provide better competitor view which drove an 28% increase in sales over the next 2 years

Responsibilities:• Supplier contract negotiation• Contract preparation• Forecasting and budget control• Purchasing and inventory analysis

Responsibilities:• Order processing• Preparation of quotes• Negotiation of service level contracts