Maior rede de network executivo do Brasil, que nos proporciona interação, troca de experiências, aprendizado e oportunidades de negócio.

▪ Direct report to the Chief Operation & Product Officer;▪ Leadership and development of 1017 people;▪ Responsible for the Modern Workplace tower where the Digital Transformation, Virtual Assistant (chatbot), Service Desk, Office Automation, End Point Management, and Identify Manager offers are contained. P&L Management, Budget Adherence, NPS, and Transformation of a line of Services that by 2025 will be fully evolved with the arrival of new predictive technologies, new business models, and a new user profile.▪ In addition to Digital Transformation, also working with Mindset Transformation to introduce digital services that aim to make people's lives easier and transform the way of adding value to customers' services and products.▪ As it is an area with more than 1000 people, I also work with a strong Plurality work, empowering people and extracting from them the creativity and voice of action directly in our delivery, carrying out thematic lives such as “How to Manage People from BB to Z”.Main achieved results▪ 400% growth since 2012;▪ Responsible for the remote management restructuring process, implementing approximately 10 new clients in six months;▪ Management and implementation of Remote Support resulting in a 65% reduction in calls sent to field technicians;▪ Structuring in record time (3 months) a distribution center to support contracts that require the replacement of parts in 21 Brazilian states, involving the physical assembly of the stock, system, organization, planning, purchase of parts, and creation of the laboratory for repair.

▪ Report directly to the Director of End User Services Operations;▪ Leadership and development of teams with more than 1,300 field professionals, 42 Coordinators and 9 Managers, distributed throughout the country;▪ Responsible for managing large customers in the following segments: Industry, Retail, Banking Automation, Government, and Transport, totaling monthly revenues of 14MM;▪ Responsible for the Workplace Management LATAM Project Management team, leading the transition of services in 8 countries.

▪ Direct report to the End User Services Senior Executive;▪ Responsible for managing 4 Business Units (40 people), of which: 2 BU for customer relations and sales of EDI, B2B, and B2C services and 2 BU responsible for technical support to the product and support platforms for e-business products and e-commerce;▪ Direct management of around 700 SMBs (Small and Medium Businesses), with monthly revenues of USD 100,000.00.

▪ Direct report to Senior IT Executive;▪ Responsible for the second level of support in EDI (Electronic Data Interchange);▪ Management in the reduction of approximately 30% of incidents by implementing closer management of the Service Desk and Field Services, including a cell called “Support 1.5”, filtering all incidents before directing them to other solving groups.

▪ Report directly to the Operations Manager;▪ Management of 9 operations leading and developing a team of 120 people;▪ Responsible for receiving calls from the Media, Laboratories, Banks, and Manufacturing industry.

▪ Leadership and team development involving 250 Analysts and implemented incident management and problem management;▪ Responsibility for managing global contracts such as Hypercom, Dell, Cisco;▪ Field Services team management and field incident management.

▪ Responsible for implementing incident and problem management - Field Service Operations in Brazil; ▪ Management of Incident Leaders throughout Brazil, implementation of best practices, standardization of the model, reports and consolidating this management in all operations; ▪ Second Level Support Leadership - Management in second level support to resolve incidents remotely to avoid sending technicians to the customer site.

▪ Responsible for solving technical calls in: ✓ Banking Automation – Cash Dispensers, check machines, Branches, backoffice equipment; ✓ Servers, network, switches; ✓Business and Commercial Automation.