Managed enterprise accounts and led integration projects for the onboarding of clients into banking accounts and infrastructure services

Responsibilities Included:- Designed optimal business models tailored to partner needs.- Developed operational frameworks for Banking as a Service (BaaS).- Monitored implementation processes and ensured alignment with project goals.- Oversaw sales operations, conducting analysis to assess performance and profitability.- Evaluated back-office operations and provided recommendations for improvement.- Assessed the feasibility and effectiveness of outsourcing for sales, back-office,financial, and facilities activities.

- Management and planning of projects to implement issuers in the White Label BaaS (Banking as a Service) structure, acting as business/technical leader and aiming to meet contractual demands in relation to specifications and deadlines;- Integrated view of business processes and technology environment, seeking to maximize the use of available technological resources; - Application of best project implementation practices (Agile and Cascade); - Strong skill in negotiation and conflict management; - Proactivity and pioneering spirit; - Planning, monitoring and management of the customer's product implementation activities in homologation and production environment with all areas involved; - Definition of the information and processes that will be used, in order to monitor and control the progress, quality and risks of the project; - Project execution management, developing all process of operations needed, following the preparation of the environment for implementation, together with the IT infrastructure area; - Identification of possible alternative solutions for the client's needs, aiming to achieve and retain them; - Survey the needs of customers proactively, seeking to identify possible alternative solutions.

- Responsible for managing a KAM sales team- Management and planning strategies for reach OKRs of the company- Integrated view of business processes and technological environment, always looking for improvements focused on innovation;- Planning, monitoring and management of sales activities focused on the customer's business, always seeking to strengthen the partnership;

- Responsible for managing two multidisciplinary teams between systems engineers, developers and test analysts;- Management and planning strategies for migrating mainframe systems to AWS;- Conversion of tactical plans into actions quickly;- Application of the best project implementation methodologies (Agile, Scrum, Kanban, Safe and Cascade);- Integrated view of business processes and technology environment, seeking to maximize the use of available technological resources;- Planning, monitoring and management of customer product implementation activities in approval and production with all areas involved;

• Management and planning of issuers implantation projects in the White Label BaaS (Banking as a Service) structure, acting as business / technical leader and aiming to meet the contractual demands in relation to specifications and deadlines; • Integrated view of business processes and technology environment, seeking to maximize the use of available technological resources; • Application of best project implementation practices (Agile and Cascade); • Strong skill in negotiation and conflict management; • Proactivity and pioneering spirit; • Planning, monitoring and management of the customer's product implementation activities in homologation and production with all areas involved; • Definition of the information and processes that will be used, in order to monitor and control the progress, quality and risks of the project; • Project execution management, developing layout studies (physical arrangement) of the operations environment, following the preparation of the environment for implementation, together with the IT infrastructure area; • Identification of possible alternative solutions for the client's needs, aiming to achieve and retain them; • Survey the needs of customers proactively, seeking to identify possible alternative solutions. • Created the product Call center as a service; • Planning, monitoring and management of call center KPIs implemented• Management of demands related to the card schemes (Visa, MasterCard and Elo) • Management of the card / banking operations area• Management of Customer Support area• Management of card backoffice area

Responsible for the management of a multidisciplinary team of 16 people among system engineers, developers, software factory, project factory and test analysts. These professionals are located in the Philippines, Miami, São Paulo and Rio de Janeiro. Responsible for managing people and tasks related to projects in the area. Portfolio management, planning and supervision of projects in relation to budget, team, schedule and risks. I am a reference for internal and external clients for solutions of incidents, crisis management and conflicts of priority. Relationship management with internal and external clients. Strong participation in the technical definitions of the projects, from the UX to accompany the homologation and implementation of the projects. By having a very analytical profile, I participate strongly in the creation of indicators in the area of Business Intelligence.

Project 1: Various clients of Credit Card System Role: Senior System Analyst/Programmer, ConsultantDuration: Mar 2009 – Aug 2009Technology: Vision Plus / Credit MasterDescription: Providing consultancy in the credit card segment for Unibanco / Itau, Orbitall, Ibi bank. I was responsible for capturing new projects, and post-sales support. Contribution:• Requirement Analysis• Raise the budget• Assist and directed team members to conduct Unit and System testing process to test and verify COBOL codes and logic functions.Project 2: Santander Credit Card SystemRole: Senior System Analyst/Programmer, ConsultantDuration: Aug 2009– Dec 2012Technology: Pampa package.Description: The Pampa is the cards processing platform. The project provides functional and technical enhancements to mainframe applications. The phases I was involved include requirements analysis, design, coding, unit testing and system testing of service requests raised by business users. Contribution:• Migration the Credit card systems from Banco Real to Santander.• Performance tuning on authorization module in the Credit Card System (Pampa). • Principal projects :- Anti-fraud process- Ferrari Santander Card- Credit card bill by e-mail- Santander Rewards Card- DDA (Direct Debit Authorized) for Credit Card Bill- Coded many store procedures to Card Contact Center Portal- Corporate Card management system- Optimization embossing process- Create many Reports and documents to support back office area

Provided offshore consulting in banking, investment in the public sector, to Citibank Bank, New York, in support of Batch Systems / online. I traveled to New York for the implementation of the project during two months. Technology: Cobol 2, CICS, VSAM, JCL, XpediterContribution: • Participated in direct problem definition and problem resolution activities within investment accounts and administration teams of investment.• Design and Develop new interface and Integrate with legacy system.

Responsible for all architecture and technical solution for project of the new billing system of Safra bank. Technology: Cobol 2, CICS, DB2, VSAM, JCL, Expediter, Mainframe Express, WebsphereContribution: • Requirements gathering for design the Billing system.• Prepare Data Model design to meet Reporting needs.• Prepare the environment and configure all integrated tools• Prepare Test Cases to support test efforts of Development team as well as Executing testing for validation.• Onsite Coordination, step-by-step, with team of 24 to reducing rework and delivery time.• Prepare Implementation Plan and participate in Change Controls.• Verifications of Change Controls implementation.

Define and coded store procedures to migrate the clients database from Credit Master package to Vision Plus package. Technology: Vision Plus / Credit MasterContribution:• The major and critical point in this project was the migration must be “invisible” to credit card user. • Modified and tested Easytrieve Plus programs for EDI applications to create ad hoc reports for business users. • Worked on Enhancements and Problem tickets. • Unit and Regression test of the Problem tickets and Enhancements.

Responsible for all architecture and technical solution for project of the new Mortgage Loans system for Santander. And responsible for all architecture and technical solution for project of dinamic bank statement for bank Santander.Technology: Cobol2, CICS, DB2, Expediter, TFC, WebSphere, JCLContribution: • Requirements gathering for design the new mortgage loans system.• Prepare Data Model design to meet Reporting needs.• Prepare the environment and configure all integrated tools• Prepare Test Cases to support test efforts of Development team as well as Executing testing for validation.• Onsite Coordination, step-by-step, with team of 12 to reducing rework and delivery time.• Prepare Implementation Plan and participate in Change Controls.• Verifications of Change Controls implementation.

Responsible for maintenance and support in many systems of bank Caixa Economica Federal.Technology: Cobol2, CICS, Easytrieve, VSAM, DB2, JCL, TSO, ROSCOE, ENDEVOR, CHANGEMAN, VISIO, File Aid, Xpediter, SPUFI, MQ-Series, XML, Cool:Gen, ERWIN, SQL ServerContribution: • Responsible for more than 9 systems of Caixa Economica Federal. • Requirements gathering for improvements on these systems.• Prepare Data Model design to improvement needs.• Performed production and test support and troubleshooting along with issues arising from job abends/system resources and application resolution on 24/7 schedule.• Debug Abended jobs by analysing Dumps in output spool searching for User/System condition codes and isolating abend reasons.• Prepare Test Cases to support test efforts of Development team as well as Executing testing for validation.• Onsite Coordination of software factory with team of 20 programmers.• Principal Maintenance Systems: - Account charging system- Tax collection system- Management Matured debt system- Value Transfer System

Analysis and implementation to improve the performance of batch processing.Technology: Cobol Microfocus, Oracle, XML, UNIXContribution: • Performance tuning on access in Oracle Database in all programs of Batch process

Development to various systems for Bradesco.Technology: Cobol2, DB2, IMS-DC, CICS, Telon, VSAM, IMS-DB, File-Aid and Workbench.