Fábio Lorenzeto

Fábio Lorenzeto Email and Phone Number

Technical Support | Network switches | CCTV | Active Directory | Help Desk | Network Installer Infrastructure
Fábio Lorenzeto's Location
Jundiaí, São Paulo, Brazil, Brazil
About Fábio Lorenzeto

Highly skilled, hands-on and customer-oriented IT Service Technician with over 12 years of experience providing technical support and resolving IT issues. Adept at diagnosing and troubleshooting hardware and software problems, managing IT infrastructure, and delivering exceptional customer service. I enjoy using my knowledge to implement new technologies such as CCTV, security systems, installation of new network points, and deployment of a new IT server. Recently working as a sole trader, I have set up Active Directory (AD) for user policy management and folder management, as well as configuring the wireless network for administrative purposes, on top of a new Windows Server deployment, which reduced 90% of the support tickets. All these meeting service level agreements and exceeding customer expectations. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.

Fábio Lorenzeto's Current Company Details

Technical Support | Network switches | CCTV | Active Directory | Help Desk | Network Installer Infrastructure
Fábio Lorenzeto Work Experience Details
  • Frinfohelp
    Senior Support Specialist
    Frinfohelp Dec 2015 - Oct 2023
    São Paulo E Região, Brasil
    IT consulting, gathering information, identifying areas for improvement, and recommending best practices to enhance the functioning and organisation of clients.Projects involving the design of new networks or implementation of new technologies to optimise performance.Deployment and administration of new servers or upgrades to existing network servers, ensuring enhanced security and stability.Preparation of infrastructure with conduits, cable trays, and other systems for cable routing and identification.Design and installation of analog or IP-based security camera systems (CCTV), including infrastructure preparation, cable installation, equipment organisation, and network configuration for internal or external viewing.Design and installation of alarm systems for homes or small businesses.Creation of budgets for clients and negotiation with suppliers.Providing customer support in the IT field, including software configurations, program installations, problem resolution, printer and router configurations, and maintaining network functionality.Analysis of equipment in the laboratory and performing corrective or preventive maintenance.
  • Belenus Do Brasil
    Senior Information Technology Technician
    Belenus Do Brasil Apr 2013 - Dec 2015
    Vinhedo
    Installation, configuration, and administration of Windows 2003, 2008 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Creation of virtual machines using Hyper-V, VirtualBox, and VMWare.Responsible for infrastructure, including cable routing and crimping.Monitoring and maintaining the performance of the local network, subnets, and installed equipment and operating systems.Installation and configuration of routers.Creation of email accounts and configuration of Outlook.Utilising remote access tools such as LogMeIn, UltraVNC, Showmypc, Ammyy, and TeamViewer.Managing servers using Digifort software and Stand Alone systems with IP network cameras and PoE switches.Providing Level 1 and 2 end-user support.
  • Rsainformatica
    Junior It Support
    Rsainformatica Jan 2012 - Apr 2013
    Assembly and maintenance of computers, software installation.Support for internal and external users.Creation of email accounts and configuration of Outlook 2003, 2007, and 2010.Use of remote access tools such as LogMeIn, UltraVNC, Showmypc, Ammyy, and TeamViewer.Installation and configuration of Windows 2003, 2008 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Installation and configuration of routers.Knowledge of infrastructure, including cable routing, crimping, installation of racks, switches, and point identification.Responsible for tracking the inventory of technical equipment.
  • Completa Logistica Inteligente
    Analyst Support Junior
    Completa Logistica Inteligente Dec 2010 - Sep 2011
    Installation and support for Office 2007 / 2010.Maintenance and configuration of personal computers.Installation of printers and printer sharing.Configuration of VNC remote access.Installation and configuration of Windows 2003 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Installation and configuration of routers.Configuration of printers and data collectors.Configuration of software programs and user support.Installation and support for the WMAS (Store) system, including user creation, permissions, and resources.Basic querying of Oracle databases using PL/SQL.Knowledge of logistics processes (receiving, storage, picking, and verification).
  • Pro Service Com E Tecn De Comp Ltda
    It Support
    Pro Service Com E Tecn De Comp Ltda Aug 2010 - Dec 2010
    Assembly and maintenance of desktop computers.Installation of network and telephony infrastructure.Organisation of parts inventory.Analysis of defects and troubleshooting solutions for desktop computers.

Fábio Lorenzeto Education Details

  • Senac University
    Senac University
    Information Technology Technician
  • Udemy
    Udemy
    Microsoft Windows Server 2019
  • Greenwich College
    Cambridge B2 First Preparation Course (Fce)
  • Bvenglish Ltda
    Bvenglish Ltda
    Ensino De Inglês Como Segundo Idioma
  • Ka Solutions
    Ka Solutions
    Redes De Sistemas E Telecomunicações
  • People Idiomas
    People Idiomas
    Língua Inglesa E Literaturas De Língua Inglesa

Frequently Asked Questions about Fábio Lorenzeto

What is Fábio Lorenzeto's role at the current company?

Fábio Lorenzeto's current role is Technical Support | Network switches | CCTV | Active Directory | Help Desk | Network Installer Infrastructure.

What schools did Fábio Lorenzeto attend?

Fábio Lorenzeto attended Anhanguera University, Senac University, Udemy, Greenwich College, Bvenglish Ltda, Ka Solutions, People Idiomas.

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