Highly skilled, hands-on and customer-oriented IT Service Technician with over 12 years of experience providing technical support and resolving IT issues. Adept at diagnosing and troubleshooting hardware and software problems, managing IT infrastructure, and delivering exceptional customer service. I enjoy using my knowledge to implement new technologies such as CCTV, security systems, installation of new network points, and deployment of a new IT server. Recently working as a sole trader, I have set up Active Directory (AD) for user policy management and folder management, as well as configuring the wireless network for administrative purposes, on top of a new Windows Server deployment, which reduced 90% of the support tickets. All these meeting service level agreements and exceeding customer expectations. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
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Senior Support SpecialistFrinfohelp Dec 2015 - Oct 2023São Paulo E Região, BrasilIT consulting, gathering information, identifying areas for improvement, and recommending best practices to enhance the functioning and organisation of clients.Projects involving the design of new networks or implementation of new technologies to optimise performance.Deployment and administration of new servers or upgrades to existing network servers, ensuring enhanced security and stability.Preparation of infrastructure with conduits, cable trays, and other systems for cable routing and identification.Design and installation of analog or IP-based security camera systems (CCTV), including infrastructure preparation, cable installation, equipment organisation, and network configuration for internal or external viewing.Design and installation of alarm systems for homes or small businesses.Creation of budgets for clients and negotiation with suppliers.Providing customer support in the IT field, including software configurations, program installations, problem resolution, printer and router configurations, and maintaining network functionality.Analysis of equipment in the laboratory and performing corrective or preventive maintenance.
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Senior Information Technology TechnicianBelenus Do Brasil Apr 2013 - Dec 2015VinhedoInstallation, configuration, and administration of Windows 2003, 2008 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Creation of virtual machines using Hyper-V, VirtualBox, and VMWare.Responsible for infrastructure, including cable routing and crimping.Monitoring and maintaining the performance of the local network, subnets, and installed equipment and operating systems.Installation and configuration of routers.Creation of email accounts and configuration of Outlook.Utilising remote access tools such as LogMeIn, UltraVNC, Showmypc, Ammyy, and TeamViewer.Managing servers using Digifort software and Stand Alone systems with IP network cameras and PoE switches.Providing Level 1 and 2 end-user support.
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Junior It SupportRsainformatica Jan 2012 - Apr 2013Assembly and maintenance of computers, software installation.Support for internal and external users.Creation of email accounts and configuration of Outlook 2003, 2007, and 2010.Use of remote access tools such as LogMeIn, UltraVNC, Showmypc, Ammyy, and TeamViewer.Installation and configuration of Windows 2003, 2008 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Installation and configuration of routers.Knowledge of infrastructure, including cable routing, crimping, installation of racks, switches, and point identification.Responsible for tracking the inventory of technical equipment.
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Analyst Support JuniorCompleta Logistica Inteligente Dec 2010 - Sep 2011Installation and support for Office 2007 / 2010.Maintenance and configuration of personal computers.Installation of printers and printer sharing.Configuration of VNC remote access.Installation and configuration of Windows 2003 Server, including configuring and creating users in Active Directory (AD), folder permissions, DNS configuration, DHCP, and Group Policy Objects (GPO).Installation and configuration of routers.Configuration of printers and data collectors.Configuration of software programs and user support.Installation and support for the WMAS (Store) system, including user creation, permissions, and resources.Basic querying of Oracle databases using PL/SQL.Knowledge of logistics processes (receiving, storage, picking, and verification).
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It SupportPro Service Com E Tecn De Comp Ltda Aug 2010 - Dec 2010Assembly and maintenance of desktop computers.Installation of network and telephony infrastructure.Organisation of parts inventory.Analysis of defects and troubleshooting solutions for desktop computers.
Fábio Lorenzeto Education Details
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Diploma -
Senac UniversityInformation Technology Technician -
UdemyMicrosoft Windows Server 2019 -
Cambridge B2 First Preparation Course (Fce) -
Bvenglish LtdaEnsino De Inglês Como Segundo Idioma -
Ka SolutionsRedes De Sistemas E Telecomunicações -
People IdiomasLíngua Inglesa E Literaturas De Língua Inglesa
Frequently Asked Questions about Fábio Lorenzeto
What is Fábio Lorenzeto's role at the current company?
Fábio Lorenzeto's current role is Technical Support | Network switches | CCTV | Active Directory | Help Desk | Network Installer Infrastructure.
What schools did Fábio Lorenzeto attend?
Fábio Lorenzeto attended Anhanguera University, Senac University, Udemy, Greenwich College, Bvenglish Ltda, Ka Solutions, People Idiomas.
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