IT Service and Application Manager for:- Automatic invoice processing (P2P) and document management (DOXiS4, SER Solutions)- Identity and Access Management (IDM, MicroFocus)- E-Learning platform (Skillsoft)- Travel and expense management (Concur, SAP)Service Management:- Main point of contact for external service providers and internal key users- 2nd-level application support- Business analysis- Solution specification- Functional testing and implementation Project Management:Automatic Invoice Processing (P2P) As Project Lead:- Technical implementation for the Americas region- 4 Improvement projects for the Americas and Europe regions As Project Member:- Technical implementation of the solution in ten countries- Identity Access Management As Project Member:- Supportive role in software upgrades (testing and documentation)- Supportive role in implementing a new interface to HCM applications (testing, documentation, and coordination with offshore team in India)Travel and Expense Management As Project Lead:- Technical implementation of the solution in the Americas region