Fabio Martins Email & Phone Number

São Paulo, Brazil

Greater Vancouver Metropolitan Area

• Act as a strategic advisor to our partners: develop and maintain strong relationships with partners, actively participate in various industry events, identify the objectives and needs of partners in order to offer.
• Develop strong internal relationships with the Product, Product Marketing, Presales teams, as well as with the creative agency in order to offer personalized and targeted support to our partners.
• Plan and deploy innovative sales strategies and processes for the targeted territory to optimize sales results.
• Maintain in-depth knowledge of the industry. Monitor market and competitor trends in order to proactively adjust sales strategies.

Toronto, Ontario, Canada

• Sold SoftwareONE products, services, and solutions to new contacts within the customer organizations.
• Understood, articulated, and positioned the value of technology to the line of business.
• Identified customer business and technology needs through relationship building with key customer stakeholders.
• Maintained high-profile SoftwareONE presence in the market-place.
• Provided business development support - positioning services with the service success manager.
• Understood multiple industry strategies, business challenges, and desired business outcomes.

São Paulo, Brazil

• Led, managed, and tracked the successful delivery of managed services, managing the end-to-end implementation process, including process standardization and knowledge management construction.
• Built and nurtured long-term relationships with customers/partners and internal teams as a partner and technical advisor who leverages relationships to drive influence.
• Demonstrated trusted technical advisor status with clients, sales team, and partners through a deep understanding of the SoftwareOne Advertising Platform, expert executions, and knowledge of evolving technologies.
• Participated in conversations with customers and technical Decision-makers on renewing/growing contracts by articulating technical value propositions, creating vision, and driving customer satisfaction.
• Participated in account delivery reviews with customers to share technical insights on the account.
• Provided executive-level visibility into operational performance, incidents, and outages, assigned resources, project activity, service level, and if required, budget/cost details.

Toronto, Canada Area

• Assisted client engineering teams to develop, migrate, and debug application issues.
• Troubleshoot technical issues with many products such as SharePoint & Office 365, Microsoft Azure, Active Directory, Exchange Online.
• Assisted end-users and resolve post-sales customer inquiries with installation, operational, maintenance and or training related inquiries for products and applications.
• Configured, manage, and monitor Azure virtual machines to optimize availability and reliability.
• Integrate on-premises Windows AD with Azure AD.
• Diagnosed hardware, software, and systems failures using established procedures and knowledge base.

Toronto, Canada Area

• Developed and refined sales communications, obtained strong product knowledge, and managed closing deals with customers.
• Built rapport and relationships with internal and external customers in a prompt, courteous, efficient, and professional manner.
• Applied a professional sales approach to understand customers` needs and offer the best possible solutions to their technology needs.
• Conducted month-end and year-end close processes.
• Provided help desk support to clients on Mac and Windows OS software and hardware.
• Maximized the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client.

São Paulo Area, Brazil

• Experienced in handling information, databases, spreadsheets and tables, using tools such as MS Excel, MS Access, or other up to date database systems.
• Assisted with project planning by offering analysis on requirements gathering, design, testing, and the production rollout.
• Resolved management system problems, identified opportunities for process improvements in the operational field.
• Assisted in the integration of information bases of different systems used for the purpose of billing and routing.
• Engaged directly with the customer business stakeholders to identify operational pain-points, advised on the process rules optimization provided industry best practices for respective process domains and gathered.

São Paulo Area, Brazil

• Provided coaching and supported students and staff participating in information technology education.
• Planned and developed teaching and learning opportunities in accordance with the course syllabus; taught students’ specific computer skills (e.g., Word, Excel, Power Point, Access and VBA in Excel).
• Guided students in questions regarding the content such as Hardware and Web Design, produced teaching materials, learning reviews, and simulations.
• Installed and configured computer hardware, software, systems, networks, printers, and scanners.

Public Speaking For International Professionals, Business/Corporate Communications

Mba Executive In Strategic And Economic Business Management, Business/Managerial Economics

Post Graduate Certificate In Project Management, Information Technology Project Management

This course offered me the opportunity to improve my technical and management skills through tasks, and gave me the ability to manage.

Associate’S Degree, Honours Bachelor Of Applied Computer Science