Fábio Matos Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brasil

• Created digital courses using Moodle, reducing student question response time from 48 hours to 6 hours, which increased student retention by 30%.
• Improved the enrollment process, making access possible in half the time.
• Implemented customer service systems via Chat and WhatsApp, facilitating greater interaction.
• Through Digital Marketing strategies, e-commerce and Customer Experience (CX) solutions, I increased sales, competitiveness and customer performance, generating impactful results.

Teresópolis, Rio De Janeiro, Brazil

• Main Client: B3
• Trained an inexperienced Product Owner in the use of Behavior Driven Development (BDD) and implemented this model throughout the value chain. This approach improved communication between the team and stakeholders.
• Promoted a culture of excellence and focus on quality, encouraging the team to constantly seek improvements and to adopt a mindset of seeking exceptional performance.
• Conducted agile ceremonies, increasing production from 3 to 6 stories per sprint. In addition, I promoted interconnectivity and continuous improvement in the process.
• Identified the infrastructure area as a constant bottleneck and promoted changes in procedures that accelerated the process, reducing delivery time by 40%.
• Kept constant monitoring of indicators to identify opportunities for improvement. I reduced the lead time from 30 to 10 days and increased deliveries using the WIP Limit technique proposed in Kanban.

Teresópolis, Rio De Janeiro, Brasil

• Challenged the team to identify development areas and set goals. This has resulted in a continuous learning environment and joint growth, significantly improving team performance.
• Measured conflicts in a highly unstructured team with relationship problems. As a result, I created a culture of collaboration that increased team productivity by an impressive 60%.
• Generated follow-up reports using JIRA to ensure process transparency and efficiency.

Rio De Janeiro, Rio De Janeiro, Brasil

• Main Clients: Equinix, Lojas Americanas
• Communicated the vision and promoted an agile culture, motivating teams to become protagonists of the process and adopt best practices and standards of agility, resulting in better performance.
• Redistribute tasks as needed to avoid process bottlenecks and ensure a more efficient workflow.

Rio De Janeiro E Região, Brasil

• Main Clients: Lojas Americanas SA and Prudential do Brasil
• Through coaching and mentoring in Scrum, I assisted inexperienced stakeholders in agile. This allowed them to become autonomous in performing their tasks, resulting in more productive teams.

Rio De Janeiro E Região, Brasil

• Main client: ANS
• Reduced execution time by more than 50% in 4 major projects by simplifying processes and eliminating unnecessary steps.
• As a Product Owner, I managed the product roadmap and mapped customer expectations.
• Received positive feedback from customers, who praised the delivery in line with their expectations.

Rio De Janeiro, Rio De Janeiro, Brasil

• Main Client: BNDES
• Used low-fidelity navigable prototypes to allow customers to experience the process and provide valuable feedback for desired modifications.
• Solved an accounting problem by developing a highly complex database model.

Rio De Janeiro, Rio De Janeiro, Brasil

• Main Client: Caixa Econômica Federal
• Developed payment processes for Caixa Econômica Federal involving the use of credit cards and pledges.
• Innovated in the documentation process by implementing the Low Fidelity Prototype tool, Wireframe Sketcher.

Rio De Janeiro, Rio De Janeiro, Brasil

• Main Client: BNDES
• Created an Accounting Management Integrator System for BNDES, incorporating highly complex accounting processes with success and total customer satisfaction.
• Reduces project development time by creating a new, simpler, clearer and more efficient documentation process.

Rio De Janeiro, Rio De Janeiro, Brasil

• Main Clients: BR Distribuidora, Contax, TV Globo, BNDES, Supergasbrás, Petrobrás e Bradesco Auto/RE
• Based on detailed analysis, I identified the need for a manual truck control process and integrated it into the system, demonstrating my analytical capabilities.
• In one of the projects, I reduced the complexity of the process from 8 to 3 steps, promoting greater efficiency and focus on quality.

Master Of Business Administration (Mba), It Governance, Projects And Services

Bachelor'S Degree, Information Technology