• Created digital courses using Moodle, reducing student question response time from 48 hours to 6 hours, which increased student retention by 30%.• Improved the enrollment process, making access possible in half the time.• Implemented customer service systems via Chat and WhatsApp, facilitating greater interaction.• Through Digital Marketing strategies, e-commerce and Customer Experience (CX) solutions, I increased sales, competitiveness and customer performance, generating impactful results.

Main Client: B3• Trained an inexperienced Product Owner in the use of Behavior Driven Development (BDD) and implemented this model throughout the value chain. This approach improved communication between the team and stakeholders, ensuring deliveries aligned with expectations.• Promoted a culture of excellence and focus on quality, encouraging the team to constantly seek improvements and to adopt a mindset of seeking exceptional performance.• Conducted agile ceremonies, increasing production from 3 to 6 stories per sprint. In addition, I promoted interconnectivity and continuous improvement in the process.• Identified the infrastructure area as a constant bottleneck and promoted changes in procedures that accelerated the process, reducing delivery time by 40%. • Kept constant monitoring of indicators to identify opportunities for improvement. I reduced the lead time from 30 to 10 days and increased deliveries using the WIP Limit technique proposed in Kanban.

• Challenged the team to identify development areas and set goals. This has resulted in a continuous learning environment and joint growth, significantly improving team performance.• Measured conflicts in a highly unstructured team with relationship problems. As a result, I created a culture of collaboration that increased team productivity by an impressive 60%.• Generated follow-up reports using JIRA to ensure process transparency and efficiency.

Main Clients: Equinix, Lojas Americanas• Communicated the vision and promoted an agile culture, motivating teams to become protagonists of the process and adopt best practices and standards of agility, resulting in better performance.• Redistribute tasks as needed to avoid process bottlenecks and ensure a more efficient workflow.

Main Clients: Lojas Americanas SA and Prudential do Brasil• Through coaching and mentoring in Scrum, I assisted inexperienced stakeholders in agile. This allowed them to become autonomous in performing their tasks, resulting in more productive teams.

Main client: ANS• Reduced execution time by more than 50% in 4 major projects by simplifying processes and eliminating unnecessary steps.• As a Product Owner, I managed the product roadmap and mapped customer expectations. • Received positive feedback from customers, who praised the delivery in line with their expectations.

Main Client: BNDES• Used low-fidelity navigable prototypes to allow customers to experience the process and provide valuable feedback for desired modifications.• Solved an accounting problem by developing a highly complex database model.

Main Client: Caixa Econômica Federal• Developed payment processes for Caixa Econômica Federal involving the use of credit cards and pledges.• Innovated in the documentation process by implementing the Low Fidelity Prototype tool, Wireframe Sketcher.

Main Client: BNDES• Created an Accounting Management Integrator System for BNDES, incorporating highly complex accounting processes with success and total customer satisfaction. • Reduces project development time by creating a new, simpler, clearer and more efficient documentation process.

Main Clients: BR Distribuidora, Contax, TV Globo, BNDES, Supergasbrás, Petrobrás e Bradesco Auto/RE• Based on detailed analysis, I identified the need for a manual truck control process and integrated it into the system, demonstrating my analytical capabilities.• In one of the projects, I reduced the complexity of the process from 8 to 3 steps, promoting greater efficiency and focus on quality.