- Direct and streamline a complex pharmacy network by fostering cross-departmental collaboration, delivering significant business growth and operational efficiency- Spearheaded the development and implementation of advanced management controls, digital transformation initiatives, and analytical accounting processes- Ensured compliance with industry regulations, introducing a new internal procedure manual and an enhanced control/reporting system for sell-in/sell-out operations, increasing the reliability and accuracy of the internal management system - Defined and executed sales strategies focused on building customer loyalty and expanding market share, resulting in significant growth and improved customer engagement across all pharmacies- Oversaw the procurement process, securing optimal purchasing conditions from both pharmaceutical companies and intermediary distributors, thereby reducing costs and improving the profitability of pharmacy operation- Led the integration and expansion of telemedicine and self-analysis services within the Group’s pharmacies, enabling diagnostic testing and improving customer access to healthcare services- Advocated for and implemented Environmental, Social, and Governance (ESG) initiatives, engaging both internal and external stakeholders to align with sustainability and corporate responsibility goals

- Spearheaded the development of the CEOforLIFE project, a community of CEOs from major multinational corporations dedicated to advancing PNRR (National Recovery and Resilience Plan) initiatives and sustainable development projects- Successfully established strategic alliances with key partners, including Asvis, Elis and Save The Children- Managed institutional relations, positioning and accrediting the Community among key public and private sector stakeholders- Implemented management controls and monitored project KPI, ensuring the successful execution of the initiatives

- Led the optimization and innovation of front office processes by establishing a centralized coordination unit, managing a team of 30+ employees across Italy to enhance efficiency and customer service- Provided comprehensive support across the entire sales order process, from initial customer contact to logistics- Directed coordination between the Group’s refineries, main storage depots, and the final distribution of fuel to both wholesale and retail customers, optimizing the supply chain for maximum efficiency and reliability- Spearheaded the development of a new CRM portal for order management, ensuring full integration with the existing SAP-based management system, thereby improving order processing accuracy and customer satisfaction

- Changed the back-office processes, driving the change in both mindset and procedures within the team- Analyzed the profit and loss account and general accounting working closely with the Finance e Management Control Unit- Coordinated the logistical organization of fuel supply at all national and international airports

- Supported the business in administrative activities- Coordinated and prepared high-quality presentations to Top Management- Optimized existing business processes

- Created and proposed effective pricing strategies for Retail and Wholesale channels- Regularly updated pricing models to ensure accurate and competitive price lists- Processed price sales lists of the products sold through the network channel (gasoil, gasoline,LPG, and LNG)- Worked in cooperation with the Commercial Department, ensuring the correct price positioning on the territory of the approximately 4.500 service stations- Performed a periodic analysis based on monitoring the competitor's position- Executed analysis focused on the profitability of the service stations

- Established a targeted reporting system for business and top management, enhancing clarity and decision-making- Provided key support in budgeting, planning, and forecasting to drive strategic financial decisions- Conducted monthly calculation and analysis of the wholesale and retail market share- I have been actively involved in many projects, including one sponsored by the CEO of ENI S.p.A., whose objective was to analyze Opex/Capex, developing shared actions between the business and support functions to create structural cost savings