Working on the team responsible for e-CETESB, the system of the largest environmental agency in Latin America.

Working on the e-CETESB development team, the new Environmental Licensing system for CETESB - Environmental Company of the State of São Paulo.

Working on the team responsible for the Solar BPM system, I had the opportunity to participate in the "São Bernardo do Campo 100% Digital" project, mapping and automating online services for citizens, directly and indirectly impacting the city's more than 800 thousand inhabitants.

• Analyzed requirements and help the client define criteria for MVP elaboration • Wrote and optimized test cases on a web based application to maximize success of manual software testing with consistent, thorough approaches • Documented testing procedures for developers and future testing use. • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Increased customer satisfaction by resolving technical issues, based on ITIL Incident Management.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.• Prepared bills receivable, invoices and bank deposits.• Verified discrepancies and resolved clients' billing issues• Reconciled daily AR ledger and verified proper posting.• Updated aging reports based on daily audits.• Resolved valid or authorized deductions by entering adjusting entries.

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Worked at the Workplace Safety department, in co-work with the IT and Communication departments, in the project to automate the processes of the occupational safety sector through an ERP.