Responsible for IT in US, Canada and Latin America at Amplifon. Invested in use technology to improve the lives of millions of people, helping them rediscover all the emotions of sound!

Responsible for Whirlpool Global IT Infrastructure Operations (Cloud, Datacenters, Networks, Middleware Platforms and SAP Performance), IT Services Strategy and Operations, Technology Strategy definition and implementation, supplier management and budget control.

Implementation of a Service Excellence Plan to increase stability and reduce IT costs using ITIL and Lean methods and principles.Deployed Google Suite for 9200 people, reducing MS Excel in 33% and other Office Tools in 76% on the organization.Driving cost to serve optimization by renegotiation 3 major Datacenter contracts and executing an AMS RFP that consolidated 5 vendor to 1.

Migrated EMEA Network, delivering significant savings on network costs.Rebuild EU Datacenter, replacing 70% of processing power for more modern technology adding 25% capacity for future growth at the same running costs.Supported middleware, cloud migration and telecom redesign on the CRM transformation for Europe.

Design and implementation of the IT Benchmarking model, that helped drive initiatives that identified and delivered 10% global costs optimization 2016 Global Baseline.Definition of the SAB Miller IT infrastructure integration plan.Global responsible BYO for design and implementation of OneABI, the platform that Brings our People Together. OneABI encompasses Connectivity, Unified Communication, Virtual Desktop, Cloud, Collaboration, Mobility, BYOD and Executive Support Services. The entire platform deploys stability and savings (10% reduction in 2015-16) through volume and standardization, employee productivity through transparent connectivity, communication and collaboration and enhanced flexibility through BYOD and Mobility Platforms.

Managed a small team (5 people), responsible for 3 Global Datacenters (1000+ images), Global MPLS (1GBps+ bandwidth connecting Global locations), Unified communications Platform (200+ Telepresences, Skype for Business for 40K+ users), Executive IT Services for 700 top executives in the company. Also managed on an interim basis the Security and Compliance Operations Team (SAP Basis and SoD global control, license compliance, Security Policies and Guidelines).

Responsible for IT Operations and Infrastructure & Systems Architecture in Latin America North.Implemented IT vendors Excellence program. Managed to increase Infra + Systems availability from 99.1 to 99,87%. Reduced It tickets in 52% (13000 tickets/month) in 3 years, implementing a self service / support automation program.Delivered 10% reductions on a US$45Mio technology package (running costs).

Responsible for Enterprise Architecture projects in North Latin America division of AmBev.Upgrades Virtual Desktop Platform (Citrix) for 11K+ users.Transformed Datacenter, renewing infrastructure and reducing footprint through consolidation (15% / 180 images reduction) and virtualization (increased from 35% to 69%) in 1 year.

Sr. I.T. Manager, responsible for IT Operations and New Projects.SAP (ECC / BW) Projects, Implemented NFe (electronic invoicing) in 2008-09. Reimplemented Sales Force automation system, with optimized processes / productivity.Software development to Marketing, Sales, Logistics, Finance & HR;I.T. Infrastructure, Telecommunications and Telephony.Managed 25 People team and a US$10Mio technology budget.

Responsible for IT Infrastructure, shared services and Sales Force automation projects for the bottler in Brazil.

Coordination of IT infrastructure management projects, in large companies, such as Vivo, C&A, Orbitall, Banco Safra, etc.Specialties:- Network & Servers Management (Computer Associates Unicenter NSN products Family)- IT Asset Management, Remote Control and Remote Software Delivery - Service Level Management (SLA management)

Teaching Scientific Methodology and Business Process Management

o Requirements analysis, systems design and project coordination;o Business opportunities analysis and contracts negotiation regarding software development and consulting;o Consulting and programming on large telephony Data-Warehousing projects;o Customers relationship;o Product management for Selector recruiting system (www.selector.com.br), including customer relationship maintenance, support coordination, software development and training.