Responsibilities: Personalized and efficient service: Perform accurate diagnosis and quick resolution of hardware and software problems, directly at the customer's location. Installation and configuration: Ensure the effective implementation of operating systems, applications, drivers and peripherals, meeting the specific needs of each customer. Preventive maintenance: Extend the useful life of equipment and improve performance through internal cleaning, software updates and the application of proactive security measures. User support: Provides training and clear guidance for users to maximize the use of systems and equipment, increasing productivity and reducing the need for new services. Network management: Configure and maintain local networks and internet connections, ensuring connectivity and secure access to network resources. Documentation and control: Maintain detailed records of all activities carried out, including problems, solutions and configurations, through the use of tools such as RAT (Technical Service Report) and the ASSIST portal, facilitating the monitoring and management of services.

Softek is a company that produces its own management system for small to large companies, focusing on retail companies.I am responsible for providing technical and specialized support, in person or remotely.:-I implement business management systems (ERP) -Resolve problems with local computer networks and hardware and software,-I always record assistance so that I can generate troubleshooting for beginner students.- I resolve connectivity issues between devices such as printers, time clocks, labelers, between Windows 7 and 11 operating systems and Linux Debian- I run sql server scripts to fix problems.- I configure the Windows Defender firewall, MSctc to facilitate the connection between networks.Results:- Ensure the satisfaction of more than 80% of customers. - Resolve issues that were directed to me in a timely manner.- Implemented the store and pharmacy management system for another 20 clients.- I installed more than 10 SQL server 2019- Developed network diagram for more than 10 clients.

Quality monitoring; monitoring employees so that they develop; self-management; discussion of approaches to achieving goals; agile methodology.