• Planning and Developing Project Ideas• Monitoring Project Progress and Setting Deadlines• Solve Issues That Arise• Evaluating Project Performance• Developing/Create environment for Games• Developing Level Designs for Games• Writing stories for games• Reviewing, Supporting and Adjusting all the ideas from many departments • Communicating all the updates with the public • Answering questions related to the projects• Documenting all the issues in order to create a FAQ for future references• Providing Trainings and giving updates for the team

• Processing sales Deals requests, meeting SLA requirements• Being first point of support for any client Microsoft Sales Executives or Resellers/Distributors• Communicate business decisions made with Microsoft Sales Executives and external partners• Actively looking for ways to improve process • Managing partners from EMEA/APAC - Union European/ASIA• Prioritizing and multitask while maintaining deadline constrain• Creating institutional and technical documentation• Working under pressure and to independently handle multiple projects and deadlines• Providing trainings and updates to Microsoft Executives and internal/External partners• Keeping partners updated on incident or request progress• Following support and business processes accurately with attention to detail

• Providing helpdesk support to multiple customers included Microsoft• Maintain composure and patience in face of difficult customer situations• Answer questions about product features and resolve use problems• Researched issues on various computer systems skills with all customer interactions• Document all issues and generate reports detailing common problems and error trends• Informed customer about issue resolution progress