- Chapter test leader: coordinator of several resources regarding the design and execution of test cases on various projects, responsible for the design and execution of tests to ensure the verification of functional and technical requirements while maintaining high quality standards on Change Requests, Production Issues and Regression Tests, Integration tests, with Agile methodology, within the scope of national and international projects. - Planning detailed activities, coordinating the work team and constantly monitoring the progress of activities, promptly addressing any critical issues. - Managing relations with external suppliers; - Test manager and report analyst; - Gathering requirements for the implementation of IT solutions; - Estimating testing activities in terms of time, costs and constraints; - Monitoring a project plan; - Coordinating communication between all project stakeholders; - Participating in project SALs; - Defining and measuring KPIs of the testing process. - Agile mindset. - Co-ordination of internal and external testing resources. - Collaboration in Agile teams ensuring the full cooperation of all stakeholders and contributing to the creation of a climate of enthusiasm and participation.

Customer Contact Center Skilled Agent with sales function, assistance through various channels (telephone, mail and chat), customer caring and retention, on all banking products: Deposit Account, Online Trading, Investment Funds, Mortgage, Personal Loans , Current Account, Credit and Debit Cards, Life Insurance.Training and operational support, in collaboration with the Training department.Experience as a "junior specialist Tester" in the IT field, acting as product and development tester.IVASS training.Outbound activities with the goal of caring, retention and sale of banking products, on clients and prospects.Experience as a Quality Check, quality control, training and verification on external call centers.

Customer management, problem solving, management and training of new resources, analysis of results, management of consumer complaints. Within the commercial management, retention management, management of periodic reports. Experience as a Team Leader, with responsibility for a team, with the task of managing and training the assigned resources, performance analysis and underperfomer management.

Customer service with the task of: customer management, order entry, contract activation and modification, store management.Average