Fabio Baglio Email & Phone Number

Tbilisi, Georgia

Remote

- Leading a team of 200+ professionals in managing client engagement across all products in Kraken's portfolio.- Develop and implement strategies that enhance client satisfaction and loyalty.- Oversee the deployment of innovative tools and processes that streamline client interactions and improve service efficiency.- Collaborate with cross-functional teams to ensure seamless client support and communication.- Drive continuous improvement initiatives that align with Kraken’s… Show more - Leading a team of 200+ professionals in managing client engagement across all products in Kraken's portfolio.- Develop and implement strategies that enhance client satisfaction and loyalty.- Oversee the deployment of innovative tools and processes that streamline client interactions and improve service efficiency.- Collaborate with cross-functional teams to ensure seamless client support and communication.- Drive continuous improvement initiatives that align with Kraken’s mission to provide top-tier service in the crypto exchange market.My career at Kraken has seen a steady progression from Client Engagement Specialist to Client Engagement Manager, and now to my current role as Client Engagement Director. This journey has allowed me to develop and refine my leadership skills, enabling me to effectively manage and inspire large teams to deliver exceptional client experiences. Show less

Remote

- Managed a team of 50+ client engagement specialists, focusing on delivering exceptional client support for Kraken's crypto exchange products.- Spearheaded the implementation of a new client feedback system to gather actionable insights.- Coordinated with product development teams to address client needs and integrate feedback into product improvements.- Conducted regular training sessions for team members, enhancing their skills in client communication and issue resolution.

Remote

- Provided frontline support to Kraken's clients, resolving issues and answering crypto transaction inquiries and account management inquiries.- Achieved a high client satisfaction rate through effective communication and problem-solving skills.- Developed a knowledge base and training materials for new team members.- Played a key role in gathering client feedback to inform product enhancements and service improvements.

Dubai & London

Hospitality Director, Various High-End Restaurants**Operations Manager, Michelin-Starred Restaurant**- Worked alongside Heinz Beck, a 3-Michelin star chef, in managing daily operations and ensuring high standards of service.- Successfully opened and managed multiple high-end restaurants, overseeing all aspects of operations including staffing, training, and customer service.- Led large teams to deliver exceptional dining experiences, consistently receiving high customer… Show more Hospitality Director, Various High-End Restaurants**Operations Manager, Michelin-Starred Restaurant**- Worked alongside Heinz Beck, a 3-Michelin star chef, in managing daily operations and ensuring high standards of service.- Successfully opened and managed multiple high-end restaurants, overseeing all aspects of operations including staffing, training, and customer service.- Led large teams to deliver exceptional dining experiences, consistently receiving high customer satisfaction ratings.**General Manager, High-End Restaurant Chain**- Managed a chain of high-end restaurants, focusing on operational efficiency and excellence.- Implemented training programs to maintain high standards of service and operational procedures.- Coordinated with suppliers and vendors to ensure quality and timely delivery of products.- Achieved significant improvements in customer satisfaction and operational performance. Show less