Membro da equipe responsável pela criação de soluções para ambientes de PC (fabricados com a marca Zoom), servidores GPU para inferência de IA, hiperconvergência e armazenamento corporativo com equipamentos xFusion/Huawei para os segmentos B2B e B2G, através de RFP, RFI e RFQ.Atuo em parceria contínua com outras áreas para oferecer treinamentos internos sobre produtos, com mais de 92% de aprovação, além de suporte sobre serviços e mercado, visando o melhor desenvolvimento humano e profissional.

Preparation and validation of technical and commercial proposals for the B2B and B2C segments, by attracting the commercial team and offering products from world leaders in their segments such as Dell, Lenovo, Logitech, among others for personal and corporate computing, storage and collaboration solutions.

Specialist for Seagate and LaCie product lines - internal storage drives, external personal and corporate use, as 1st contact to support the sales and marketing team (total of 23 people) in meetings with customers and product qualification in strategic accounts in LATAM countries. Reporting to the LATAM general manager in Brazil.Samples and testing units inventory management, importing and delivery to customers, including product qualification/PoC, proof of concept in strategic accounts in LATAM countries.Supporting customers in designing, customizing projects in Brazil and LATAM to sell Seagate Systems equipment, a line of high-end enterprise SAN storage designed to serve verticals as well as multi-brand ISVs and wherever needed.I helped in the reduction of import costs (Brazil) with sales and services team by indicating the application of Ex-tariffs in the commercialized products with savings of 09 to 17% per operation.Active member in events, external marketing actions, training and pre-sales customer support. Conducting technical presentations of products, identifying and recommending products according to customer requests.Supporting logistics to/from customers from Asia and USA to LATAM region related to unit sampling and field analysis. Direct interaction with after-sales and RMA actions, assisting customer-company relationship on service and quality issues.Responsible for IT asset management of Seagate's office in São Paulo and LATAM:- User support to configure IT equipment - laptops/PCs, cell phones, etc.- Office network management, including monitoring, performance evaluation and troubleshooting.- Software and Hardware installations, 1st contact of office surveillance, network and security team.

Supported the sales teams in the identification and qualification of commercial proposals, requests for retail partners, resellers, corporate market and public bids in manufacturer of PCs, tablets and various electronic equipment.I helped in the search for better suppliers, in the domestic and foreign markets, assisting in product and process engineering with direct impact on quality and direct and indirect cost reduction.

Responsible for data recovery tasks, using dedicated equipment and applications (PC-3000, R-Studio) for internal and external disks, RAID systems, with recovery rate above 90% of cases.

Management of all L1 technical support for Western Digital, manufacturer of internal and external hard drives, NAS - Network Attached Storages and connectivity products for Brazil, Argentina and Colombia.I supported technical support and customer relationship and satisfaction, with the Consumer Defense agencies with legal issues related to the company's products, in the areas of post-sales and warranty shipments (RMA, Return Material Authorization) and returns with resellers, manufacturers and distributors; when necessary, in direct contact with the manufacturer's offices in the USA, Europe, Asia for resolution of critical cases.

I performed company field actions, seminars, product training and technical certification; general activities related to internal and external hard drives, including NAS - Network Attached Storages and servers for customers in Brazil and LATAM.I helped in the creation of information for corporate sales, biddings, product seminars, performance evaluation and training in systems integrators with information and products for Dell, Positivo, Megaware, Itautec, among others, including support for distributors, integrators and end users. Together with Dell, performing field activities for RMA at Hortolandia´ site, SP. Technical and logistical support to UPS - authorized customer service company.

Managed receiving activities of damaged material (PC motherboards) in the São Paulo´s office plus two technical assistants, products coming from end users, distributors, resellers; after visual, technical and financial inspection, following for internal technical assistance.Fiscal control of bills issued and received. Technical evaluation of the products received for subsequent shipment to the headquarters in Manaus/AM.Technical support to the internal sales department and external partners of the products sold.

Sales of products and solutions from various manufacturers (HP, IBM, Symantec, NetApp, NEC, Microsoft), working with active and responsive sales.Technical support to the sales department, preparation of commercial proposals for solutions applied to high value-added products (storage units, disk arrays, NAS, DAS, servers and workstations) based on the Intel platform with Microsoft.

Responsible for the technical support to the company products (workstations, network servers, peripherals), using data sheets, equipment training and support in pre and post sales of products to the commercial department and registered resellers.I helped in the qualification of new products and suppliers, using diagnostic tools and performance evaluation (Sysmark 2004/2007, Winstone, 3D Mark, among others).In joint action with the purchasing and production department, in the research of new products and technical qualification of suppliers and partners, for continuous improvement of the final quality and maintenance of the ISO 9002 program, implemented in 2004.I performed preventive and corrective maintenance of all the company's equipment (more than 100 stations), under the guidance of the internal SAC. Participated in the certification of the company as Intel Premier Provider and Microsoft OEM Platinum Partner.Co-responsible for the technical validation of commercial proposals, products and services for public abd corporate bids, based on the Law 8.666/93.

Part of the technical support analysis and management team for all company products (PC workstations, network servers, peripherals), using Lotus Notes 4.6 helpdesk application and approval of products for sale.Support to the sales department, resellers, system integrators and specific dealers.Active member in the creation of the project "Y2K - Millennium Bug, 1999/2000", for definition of policy and course of action and correction of products sold.Preventive and corrective maintenance of the company's equipment.Use of the Internet and its tools to help in the tasks of technical support, research of new products and learning of new technologies.

Directly involved with building PC x86 (286/386/486) and on-demand orders for various customers and segments, as well as manufacturing multi-purpose communication cables and IT electronics.Helping end customers and channel partners (CreativeLabs, Brasoftware, HP, Microsoft and others) to develop their business, making commercial and technical proposals as a key point in solving problems in sales, maintenance and service.

I was part of the quality control team for image tubes (CRT) in Sto. Amaro. We supported manufacturers such as ADD, Videocompo, Itautec (part of the Itau S.A. group), and others in the production of units for domestic TVs and banking automation. Our team was known as the "Planta22" unit.I carried out quality tests and trials on screens and image cannons, guaranteeing excellence in the units manufactured and shipped nationally.