As a solo designer, I led the project development of user-centric UX solutions. Delivered successful, simple, and polished prototypes and designs in Figma.Focused on meeting user needs and business goals acting solo or in teamwork with the stakeholders and the development team.Achievements: - Improved and scaled up the communication standards, with clearer and more concise pages, increasing by 30% the time per session.- Increased user registration by 37% by implementing the new simplified and 3rd party signup project.- Raised mobile engagement by 48%, with spikes of 60% during live auctions, using new UI standards.- Successfully implemented the Faceted search engine project, engaging over 90% of visitors.- Spearheaded the new information architecture structure, helping shape the next company goals and business plan.

Delivered R&D, design, and rollout of space design solutions for SONAE MC. Developed several projects autonomously and with cross-functional teams, focused on consumer behavior, efficiency in service and goods circulation, and continuous improvement of customer experience. Achievements: - Designed the Big Box – B2C Omnichannel project, a cutting-edge business model and store layout end-to-end CX journey in BIM language.- 200+ store chain commercial layouts redesigned with teamwork, allowing superior real-time performance monitored with the new algorithms and standards.- Developed the render farm project, gaining up to 70% of employee productivity in related tasks.- Determined new design library standards, documentation, and protocols, with gains of over 20% in productivity, higher project refinement, and experience management.

Led the end-to-end UX development, including its business plan, product strategy, research, information architecture, service design, and stakeholder management.Achievements: - Generated a polished and highly successful MVP design.- Delivered the project and business plan for two more product development stages.- 90% of the users sent positive feedback, stating the platform as a valuable proposal.- High product evaluation by the stakeholders.

The main lead of business development, B2B research, branding, client segmentation, and strategy rollout, offering personalized customer experience, and a highly effective operation.Achievements:- Developed the vision, business plan, and product strategy, shaping an efficient and cost-effective operation.- Responsible for the customer experience journeys, delivering tailored and personalized service. - Executed B2B market research, segmentation, and persona designs, discovering the best market niches.- Designed the service layout and operational frameworks, ensuring excellent operational performance.

Led and managed logistics processes, cross-functional teams, and structural projects. In this strategic role, built strong teams, designed tailored project solutions, and defined strategic frameworks and roadmaps with high standards on safety, human factors, and operations optimization.Achievements: - Designed the logistic and CX framework and led the operations for structural and manpower services for Petrobras offshore oil ris, generating 40%+ in revenue gains.- Led the commercial and logistics contracts for the Rio Olympic Games 2016 passenger elevators.- Designed and implemented new company service layouts and protocols, ensuring the highest safety standards and smooth onboarding for 150+ people.- Hired, trained, and led technical and engineering teams of 40+ people.

Managed the sales and technical teams and led negotiations for corporate contracts with larger clients. Led the design and execution of complex structural projects, ensuring safety, ergonomics, and optimal performance, achieving excellent results.Achievements: - Led horizontally cross-functional teams of 60+ people in agile and lean methodologies with outstanding sales and operational results in B2B sectors.- Outranked competitors with the designed CX journeys, sales strategies, and service frameworks.- Slashed company expenses by over 40%, obtaining outstanding cost-effectiveness, and bolstering operational results at the highest levels.- Designed the performance framework budget, enabling detailed real-time performance, activity tracking, and granting business scalability.