Fabio Motta Email & Phone Number

Galway, Ie

Galway, County Galway, Ireland

•Manage site-specific materials, including creating and verifying shopping lists and supplies for Mitie, optimising efficiency for each location.•Proactively handle administrative tasks such as maintaining daily logs, updating records with 100% accuracy, and reporting inventory needs.•Assess the urgency of requests based on priority, ensuring critical issues were resolved promptly.•Resolve customer complaints with a problem-solving mindset, often transforming negative interactions into positive outcomes.Achievement:•Achieved 100% positive feedback from clients, consistently maintaining high-quality cleaning standards and customer service.

County Galway, Ireland

•Interacted with clients at various levels to ensure high standards of service and 100% satisfaction.•Assess the urgency of requests based on priority, ensuring critical issues were resolved promptly.•Resolve customer complaints with a problem-solving mindset, often transforming negative interactions into positive outcomes.Achievement:•Introduced a bi-weekly training to new staff on safety protocols according to company standards minimising accidents by 20% within 3 months after implementation.

Galway, County Galway, Ireland

•Provide excellent cleaning services for diverse clients including Home Store, Hiqa, and FBD, ensuring compliance with daily operating procedures.•Manage site-specific materials, including creating and verifying shopping lists and supplies for Mitie, optimising efficiency for each location.•Proactively handle administrative tasks such as maintaining daily logs, updating records with 100% accuracy, and reporting inventory needs.•Engage with customers through phone, email, and chat to effectively address inquiries, concerns, and issues in a timely manner.

São Paulo Area, Brazil

•Managed a team of 5 consultants in a corporate system integration project, responsible for handling 200-300 travellers per week. •Developed efficient workflow distribution and ensured SLA compliance of ​​2 hours of response for national queries and 4 hours for international queries.•Maintained relationships with corporate clients and vendors, including negotiating long-term contracts with airlines and hotels. Successfully reduced travel costs by 25% through strategic partnerships.•Trained new team members and corporate users on travel management processes, developing training materials and ensuring seamless onboarding for more than 100 employees.•Continuously optimised corporate travel solutions using tools like SABRE, Excel, MS Office, Regent, and Lemontech for booking and itinerary management to negotiate competitive rates for flights and hotel accommodations, saving up to 10% on corporate travel costs.•Assisted in creating personalised corporate travel itineraries with a focus on comfort and safety, serving multinational companies like BRF (Sadia & Perdigão), Santander, and Yahoo.•Delivered comprehensive support and hands-on training to passengers and secretaries on online booking platforms like Lemontech and Argo, supporting an average of 100+ new and existing users monthly or as needed.

Brazil

Brazil

Bachelor'S Degree (Honours), Business (Honours) With International Business (Qqi Level 8 – Int/Full-Time)

Bachelor'S Degree, Business (Qqi Level 7 - Int/Full-Time), Graduated With Distinction

Activities and Societies: Awards and Achievements: Student of the Year: in recognition of my exceptional academic performance during my.

Bachelor'S Degree, Tourism And Travel Services Management