Fabio Correa

Fabio Correa Email and Phone Number

Director of Business Analytics | Doctoral Candidate | M.Sc. Research Psychology and Data Analysis @ Microsoft
Redmond, WA
Fabio Correa's Location
Charlotte, North Carolina, United States, United States
Fabio Correa's Contact Details
About Fabio Correa

I’m a technologist and strategic leader with over 25 years at Microsoft, where I specialize in using artificial intelligence and machine learning to enhance customer and partner experiences. In my role as Director of Business Analytics, I’ve helped drive growth and operational success by developing innovative technology solutions that solve real business problems.I also teach as an Adjunct Professor at Kaplan Business School in Sydney, Australia, where I share practical AI and ML insights with graduate students, helping shape the next generation of business leaders.When it comes to leadership, I believe in empathy, collaboration, and staying closely aligned with company goals. I work hard to bring teams together across different functions, making sure we’re all working efficiently and hitting our targets. I’m committed to giving teams the tools and support they need to keep improving and achieving great results.Currently, I’m working on my Doctorate in Business Administration at Touro University Worldwide. I hold a Master’s in Research and Experimental Psychology and a Bachelor’s in Interdisciplinary Studies in Business Management and Sciences from Northwest University. I’ve also earned an Executive Certificate in Management and Leadership from MIT Sloan and studied Computer Engineering and Digital Systems at the University of São Paulo in Brazil.I am proficient in English, Portuguese, and Spanish, with basic knowledge of Italian.

Fabio Correa's Current Company Details
Microsoft

Microsoft

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Director of Business Analytics | Doctoral Candidate | M.Sc. Research Psychology and Data Analysis
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Fabio Correa Work Experience Details
  • Microsoft
    Director Of Business Analytics
    Microsoft Sep 2021 - Present
    Redmond, Washington, Us
    - Developed and led the implementation of predictive analytics solutions that significantly enhanced customer engagement and competitive positioning, impacting 30k sellers and 175k commercial customers.- Pioneered the integration of LLMs (Azure OpenAI) to augment data feeds, enabling advanced quantitative and qualitative analysis of customer survey data. This innovative approach has streamlined complex data processing and enriched insights into customer behaviors and preferences.- Successfully consolidated a technical team dispersed across three different vendors into a single vendor arrangement, achieving greater scalability, cost efficiencies, and enhanced technical expertise. This strategic realignment significantly improved service delivery and project execution.- Created the 'Crisis Copilot', a sophisticated tool assisting Customer Success Account Managers (CSAMs) in providing proactive, informed, and culturally sensitive support during crises. Utilizing global content and capable of responding to queries in any language, this tool effectively eliminates language barriers, enhancing our ability to serve international customers during critical events.
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  • Microsoft
    Business Program Manager, Worldwide Licensing And Pricing
    Microsoft Sep 2013 - Sep 2021
    Redmond, Washington, Us
    Led customer and partner experience programs and improvement initiatives for Microsoft’s volume licensing business. Transformed ROB practices with modern approach using Power BI and predictive analytics. • Led adoption of company-wide design principles for Product Licensing and Volume Licensing Programs• Created and led ROB to triage customer issues and risks, assign ownership and drive accountability for resolution• Led company-wide projects involving Corporate VP level participants• Designed and managed market research programs in collaboration with Customer and Market Research (CMR) team.• Applied Six Sigma Master Black Belt disciplines to problem solving and process design• Side project: resulted in this quote from Corporate VP’s quarterly award: “Fabio has been leading the WWLP PowerBI community as a principal SME to develop dashboards that are being used in several key ROB forums across WWLP, providing real-time insights for quick and effective decision-making and reduction of preparation time and increased meeting efficiency. His work enables WWLP to track real time the impact of our transformation, driving excellence in how we manage our business and increasing the impact of our people.”
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  • Microsoft
    Ww Customer And Partner Experience Lead, Microsoft Premier Services
    Microsoft Jan 2011 - Sep 2013
    Redmond, Washington, Us
    Led global programs to improve quality of services and customer loyalty (CPE) to Microsoft Office 365 service and Premier Support offerings (enterprise customers).• Established highly successful quality program for Office 365, increasing customer satisfaction by 135 points in 2 years• Increased customer loyalty to the Office 365 Dedicated service by 50 points• Developed and landed field execution guidance for Premier CPE, involving 3,000+ HC organization across 13 geographies• Developed survey programs and qualitative research studies for new Premier offerings and Cloud Vantage with CMR• Led process and cultural changes to reach quality service delivery and global consistency• Led monthly calls involving 40+ SMSG and BG/PG leaders to drive quality improvement using VOC• Identified collaboration points and executed on common goals across BGs, Premier, MCS, Cloud Vantage and EPG• Side project: countless talks at different Microsoft internal events to evangelize a customer centered culture
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  • Microsoft
    Consultant To Microsoft Market Research Organization
    Microsoft Sep 2009 - Jan 2011
    Redmond, Washington, Us
    Started new consulting business with focus on Marketing and Business Process improvement, with Microsoft as the primary customer• Redesigned Microsoft’s enterprise support and consulting business’ customer satisfaction measurement trackers• Consulted with Office 365 and OEM Premier Support offering teams to help structure their quality strategy• Helped Microsoft revamp its entire support services business customer and partner listening posts and market research strategy, including redesign of 35 surveys (~30 million transactions annually)• Developed survey design manual for Microsoft Services’ market research department providing governance, and standardization of its business processes• Side project: Guided small and medium businesses to create strategies to position themselves and take advantage of the nascent Social Media
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  • Microsoft
    Business Development Manager (Regional Alliance) And Sales Excellence Lead
    Microsoft Feb 2007 - Sep 2009
    Redmond, Washington, Us
    Managed Alliances with Dell, SAP, Nortel, Intel, and Cray computers utilizing virtual cross-functional team consisting of 5 Directors, 10 Managers and 40 Individual Contributors. Fostered cross-company collaboration of Microsoft’s and Partner’s channels. Created robust, scalable, and sustainable sales strategies and made subsequent pulse calls to ensure business rhythm. Fostered a culture of creative solutions and approach to collaboration.• Established resilient sales models and sales disciplines within Partner teams in the Latin American market• Launched opportunity/pipeline management, forecast accuracy, and world class selling organization• Created a cultural change focusing on making Partners great, which impacted revenue favorably• Created innovative marketing strategies to evangelize new products (Windows 7, Office 14) to key partners• Achieved significant wins against key competitors: IBM, Cisco, Google, Oracle, Linux, VMWare• Side project: introduced easy to execute employee behavioral programs to increase partner mindshare and loyalty
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  • Microsoft
    Ww Enterprise Customer & Partner Satisfaction Lead, Epg
    Microsoft Jan 2006 - Feb 2007
    Redmond, Washington, Us
    Implemented innovative approach to customer insight and partner satisfaction. This program included input from typical account executive as well as input from key customer decision makers. This concept grew from a small regional team, enterprise wide and finally became a global best practice. As a result, was awarded four of the corporation top awards for performance excellence. Created 1:1 open-ended interview with top Microsoft customer executives.• Created study focused on the top 142 global C-level executives; designed feedback system for account teams• Created relevant and actionable KPIs for every role in the organization to drive quality• Complex data quality and customer profiling system management• Managed a very complex environment with multicultural differences put into context• Multi-million vendor contract negotiations and management• Side project: Envisioned predictive model that was only possible to be implemented in 2019
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  • Microsoft
    Enterprise Cpe And Security Lead, Epg
    Microsoft May 2004 - Jan 2006
    Redmond, Washington, Us
    • Created new strategies for customer intelligence management adopted WW• Improved market perception with Microsoft security in Latin America (10 points) after 4 consecutive years of decline• Drove customer response (reactive/proactive) to IT security threats and adoption of Microsoft’s first security products • Side project: generated $7.5M in savings, lowered operation risks, trained 85 Six Sigma Green Belts and 3 Black Belts
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  • Microsoft
    Senior Business Manager, Microsoft Services
    Microsoft Mar 1999 - May 2004
    Redmond, Washington, Us
    Defined operation processes, metrics analysis and reporting for the LATAM Support Organization (US Escalations, reactive support trends, customer satisfaction drivers, operation costs, staffing, and business systems implementation), project management, ad-hoc analysis and reporting, financial analysis, and P&L management. • Coordinated business planning and consolidation for Regional VP ROB.• Managed highly technical and skilled people charged with maintaining IT infrastructure for top 100 customers • Provided sales, finance (acting controller), operations governance• Managed call center staffing, cost controls, support intelligence trends, customer insight• Managed the relationship between US and Latam support delivery organizations• Implemented Clarify, Siebel and downstream reporting capabilities
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  • Microsoft
    International Technical Account Manager
    Microsoft Jan 1996 - Mar 1999
    Redmond, Washington, Us
    Account manager responsibilities for Technical Support Accounts, hired and mentored local resources in Brazil. Accounts included the largest companies in Brazil and Latin America. Trained and mentored new field Technical Account Managers. Collaborated in the design and adaptation of Premier offering to the Latin American market.
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  • Microsoft
    It Manager
    Microsoft Jan 1993 - Dec 1996
    Redmond, Washington, Us
    Managed internal support and helpdesk team for five local branches, implemented data/phone networks, deployed and managed backend servers and LOB systems. Developed software distribution program that was still in use by Microsoft IT and customers in 2008.
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  • Kaplan Business School
    Adjunct Professor
    Kaplan Business School Jul 2021 - Present
    Sydney, Nsw, Au
    - Lead graduate students in their exploration of the advancements in AI and ML, focusing on practical applications in business analytics scenarios.- Developed and delivered training programs tailored for Microsoft employees and vendor resources, enhancing their competencies in various AI/ML technologies. This initiative has directly contributed to building a highly skilled workforce, prepared to tackle current and future technological challenges.
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  • The Woods At Mill Creek Hoa
    Board Member
    The Woods At Mill Creek Hoa Jun 2016 - Jul 2021
    As a “Board Member At Large”, the role includes building community at the neighborhood though events, social media, and promoting personal interactions. Managing the HOA web site and managing relationship with vendors.
  • Snia
    Business Development Chair, Snia Brasil
    Snia Jun 2009 - Jun 2011
    Santa Clara, California, Us
    As Board Member and Chair of Business Development at SNIA Brasil, my goal is to promote the the association in Brazil, establish strategic and technical partnerships and increase membership.
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  • Independent Consulting
    Consultant
    Independent Consulting 1988 - 1993
    Developed several small-business systems (LAN, databases, POS, inventory control, etc). Wrote a number of articles for technical magazines.
  • Insitituto De Pesquisas Tecnológicas
    Trainee, Engineering
    Insitituto De Pesquisas Tecnológicas Mar 1989 - Dec 1992
    São Paulo, Sp, Br
    Computer Graphics, Mathematical Modeling, Data acquisition systems, Charting/Reporting scientific data, use of PCs in scientific research, internal support. (www.ipt.br).
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  • Universidade Braz Cubas
    Instructor
    Universidade Braz Cubas 1986 - 1988
    Developed and delivered several courses on programming languages (AppleSoft BASIC, MBASIC, Microsoft COBOL, dBASE II) on Apple, MS-DOS and CP/M environments and CAD (Computer Aided Design) using AutoCAD software for Mechanical Engineers and Architects.

Fabio Correa Skills

Cloud Computing Enterprise Software Saas Program Management Business Intelligence Business Alliances Strategy Cross Functional Team Leadership Project Management Product Management Business Development Business Strategy Change Management Business Process Strategic Planning Analytics Sharepoint It Service Management Team Leadership Microsoft Technologies Vendor Management Six Sigma Product Marketing Mobile Devices Business Analysis Market Research Social Media Microsoft Sql Server Design Of Experiments Emerging Markets Quantitative Research Coaching Management Consulting Analysis Process Improvement Data Science Power Bi Azure Ml Relationship Marketing Relationship Management Qualitative Research Value Selling Community Management Statistical Data Analysis Digital Marketing Customer Satisfaction Research Bi/reporting Global Processes Cooking R

Fabio Correa Education Details

  • Touro University Worldwide
    Touro University Worldwide
    Doctorate In Business Administration
  • Northwest University
    Northwest University
    Research And Experimental Psychology
  • Mit Sloan Executive Education
    Mit Sloan Executive Education
    Machine Learning/Artificial Intelligence
  • Smu Cox School Of Business
    Smu Cox School Of Business
    Mid-Management Certificate Program (Short Executive Mba)
  • Northwest University
    Northwest University
    General
  • Usp - Universidade De São Paulo
    Usp - Universidade De São Paulo
    Computer Science

Frequently Asked Questions about Fabio Correa

What company does Fabio Correa work for?

Fabio Correa works for Microsoft

What is Fabio Correa's role at the current company?

Fabio Correa's current role is Director of Business Analytics | Doctoral Candidate | M.Sc. Research Psychology and Data Analysis.

What is Fabio Correa's email address?

Fabio Correa's email address is fa****@****rea.net

What is Fabio Correa's direct phone number?

Fabio Correa's direct phone number is +195430*****

What schools did Fabio Correa attend?

Fabio Correa attended Touro University Worldwide, Northwest University, Mit Sloan Executive Education, Smu Cox School Of Business, Northwest University, Usp - Universidade De São Paulo.

What are some of Fabio Correa's interests?

Fabio Correa has interest in Exercise, Sweepstakes, Home Improvement, Reading, Sports, Home Decoration, Health, Photograph, Children, Cooking.

What skills is Fabio Correa known for?

Fabio Correa has skills like Cloud Computing, Enterprise Software, Saas, Program Management, Business Intelligence, Business Alliances, Strategy, Cross Functional Team Leadership, Project Management, Product Management, Business Development, Business Strategy.

Who are Fabio Correa's colleagues?

Fabio Correa's colleagues are 陈泽松, Luna Choi, Sameer Poudwal, Non No, Hanni Hamza, Lu Martinez, Anitha Bagyam.

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