Fábio Montaldi Email & Phone Number

State Of São Paulo, Brazil

Campinas

Paulínia

• Lead operations with a total of 35 employees;• Responsible for the Sales Administration and Financial Services departments of the Toxicological unit;• Responsible for the Procurement, Closing and Customer Service departments of the Pharmaceutical unit;• Propose and implement the development of systems focused on the customer experience;• Maintain controls and follow-up of actions carried out by the team through the Freshdesk and Intercom systems;• Support to commercial managers and representatives, helping to resolve problems, assisting in customer visits and debt renegotiation;• Implement chatbot in the MessageBird and Infobip omnichannels, bringing solutions for engagement;• Automation of active routines and replacement of the telephone channel with a digital one;• Implementation of FAQ, Call Center and Quality Monitoring area;• Analyze the team's efficiency, define actions and solutions to increase the conversion of results;• Monitor competitor actions and plan marketing actions to achieve weekly goals.

Jaguariúna / Rio De Janeiro

• Lead a team of 20 employees;• Responsible for operations related to the Contract Management, Sales Administration and Customer Service departments;• Supervise the order taking, scheduling and billing processes, monitoring the order backlog, billing position, delivery status and after-sales requests with the field force and customer;• Coordinate the maintenance of customer records, prices, materials, contracts, budgets and orders in the SAP system;• Act actively integrating and bringing synergy between the entire structure: Supply Chain, Finance, Tax, Billing, Logistics, Quality Assurance, Legal, Information Technology and Compliance;• Monitor the performance, service level and fill rate of operations and other KPIs in the areas of Contracts, Sales Administration and Call Center;• Participate in board meetings to present results and demonstrate action plans for the evolution and completion of projects;• Manage standards and procedures.

Rio De Janeiro

• Lead a team of 8 employees;• Responsible for operations related to the Contract Management departments for Third Party Customers and Intercompany Customers;• Management of activities for receipt of proposals, validation of documents, analysis of commercial policies, amendment of contractual drafts, preparation of contracts and amendments to machines, inputs, provision of services, leasing, maintenance, system licenses and others;• Monitor the maintenance of master data, proposals and contracts in Salesforce CPQ, Apttus, DocuSign and SAP systems;• Preparation of Contract Volume, SLA and Contract Fulfillment Reports;• Monitoring of Contract KPIs by BU, Region, Analyst and Period in Power BI;• Ensuring the conclusion of strategic projects in the areas;• Ensure the execution with governance of Compliance and SOX audit controls.

Jaguariúna / Rio De Janeiro

• Supervising a team of 13 employees;• Contribute to the deliveries of Sales Administration and Customer Service operations• Project specialist in the areas of Sales Administration, Call Center, Contract Management and Bidding.• Ensuring the completion of projects, analyzing requirements, developing the scope, planning deliveries and monitoring the results after implementation;• Standardize processes and apply improvements, bringing efficiency and improving the experience of internal and external customers;• Present initiatives and projects to reduce costs, increase productivity and profitability;• Carry out feasibility studies for new innovations and business solutions;• Preparation of management reports for decision-making;• Conduct implementations as Key User SAP in Brazil, Latin America and EMEA, negotiating with other areas and countries changes in processes related to sales areas.

Campinas / Paulínia / São Paulo

• Business Support;• Customer service;• Register orders and monitor billing;• Register products, customers and prices;• Perform reverse logistics;• Elaborate quota controls, award calculation and visitation;• Elaborate quota controls and award calculation;• Control stock coverage;• Sell In and Sell Out Analysis;• Manage loyalty campaigns;• Responsible for Fleet Management;• Generate sales statistics reports (billing and scheduled orders);• Contribute to the development and implementation of tools and systems;• Act as Key User SAP and Dynamics CRM.

Campinas

• Technical and operational support of ERP Totvs for the areas: Sales Administration, Tax, Finance and Accounting;• List requirements for new projects;• Develop control systems for compliance and incident management.

Sumaré

• Responsible for the implementation of the ERP Sapiens by Sênior Sistemas for the modules: Sales, Import, Purchasing, Shipping, Invoicing, Financial and Production;• Develop reports and cubes in the ERP for the areas;• Technical and operational support for all departments.

Sumaré

• Job rotation operacional nas áreas de Administração de Vendas, Importação, Compras, Expedição, Faturamento, Contas a Receber e Contas a Pagar;• Registro de pedidos e envio de orçamentos;• Fechamento de câmbio, emissão de NF de Importação e coleta no aeroporto;• Compra de suprimentos;• Separação do estoque;• Expedição de materiais;• Emissão de Nota Fiscal;• Envio de 2ª Via de Boleto;• Confirmação de Pagamento.

Mba Em Gestão De Projetos

Mba Em Gestão Estratégica De Negócios

Bacharel Em Sistemas De Informação