- Led strategic projects and programs execution as a key member of the Customer Experience PMO, driving efforts in defining and planning, execution, and partner alignment to elevate the customer experience and deliver impactful results for Cisco and its partners.- Collaborated cross-functionally to develop streamlined roadmaps, program plans, and project plans, representing organizational interests and fostering trust at all levels.- Played a key role in eliminating process bottlenecks… Show more - Led strategic projects and programs execution as a key member of the Customer Experience PMO, driving efforts in defining and planning, execution, and partner alignment to elevate the customer experience and deliver impactful results for Cisco and its partners.- Collaborated cross-functionally to develop streamlined roadmaps, program plans, and project plans, representing organizational interests and fostering trust at all levels.- Played a key role in eliminating process bottlenecks and facilitating decision-making, providing effective counsel on complex organizational matters.- Demonstrated expertise in agile methodologies and ensured accountability across project and program teams, emphasizing effective documentation and efficient delivery.- Orchestrate key stakeholder alignment activities that transform the Customer and Partner experience at scale.Main Results Achieved- Achieved a 50% reduction in service creation time by implementing Partner Services Automation (API-driven tools), resulting in decreased operational risks and enhanced customer retention.- Successfully implemented an AI solution to automate and improve the quality of meeting minutes, resulting in significant time savings and enhanced efficiency for both our team and the broader organization.- Developed an AI-driven solution that enhanced the talent review process, impacting over 1,500 employees across multiple organizations, receiving highly positive feedback.- Led the sustainability services expansion services at Cisco CX, driving measurable outcomes and cost reductions through comprehensive energy optimization strategies and advisory services. Show less

• Lead programs including strategy development, supporting analysis & stakeholder engagement for roadmap deployment and transformational projects.• Work closely with Product Operations, Business Units' PMO, global tax, regional operations leaders, technical leaders, and product leaders, to develop the network strategy.• Collaborate with Marketing/Sales teams to understand business needs and develop the strategy & business case for product moves.• Act as a key Liaison of the Local… Show more • Lead programs including strategy development, supporting analysis & stakeholder engagement for roadmap deployment and transformational projects.• Work closely with Product Operations, Business Units' PMO, global tax, regional operations leaders, technical leaders, and product leaders, to develop the network strategy.• Collaborate with Marketing/Sales teams to understand business needs and develop the strategy & business case for product moves.• Act as a key Liaison of the Local Manufacturing Brazil team and other teams to bring cross-functional ideas and opportunities into our organization.Main Results Achieved- Increase Brazil Manufacturing share from 50% to 59% enabling new products in the factory and growing Company financial results by 20%. Show less

- Cross Functional teams Management in national and international Supply Chain and Software projects.- Act as Scrum Master , removing impediments , participation at Sprints planning and execution at USA during new ERP SAP S4/Hanna implementation.- Management the Roadmap/Portfolio plans and strategies for products and accessories focused on maximize launches across Latin America.- Manufacturing and Logistics processes reviews and redesign for all operations.- New Products… Show more - Cross Functional teams Management in national and international Supply Chain and Software projects.- Act as Scrum Master , removing impediments , participation at Sprints planning and execution at USA during new ERP SAP S4/Hanna implementation.- Management the Roadmap/Portfolio plans and strategies for products and accessories focused on maximize launches across Latin America.- Manufacturing and Logistics processes reviews and redesign for all operations.- New Products budget management for Research, Design and Development in Manufacturing.- Operations control costs and cost variations in projects.- Monitoring project schedules, processes, budget, procurement, resources, risks, quality and communications status to all organizational levels.- Digital Supply Chain strategies conducting standardizations and alignments in all regions.- Multidisciplinary and multicultural team’s management in the new products introduction - NPIs - in factories throughout the Americas region.- Management reports preparationMain Results Achieved- 600KUSD annual reduction in taxes after the new strategic chassis manufacturing plan implementation.- 1.2MUSD cost reduction per year after the first Display Line implementation at the Brazilian plant, with a Turnkey business model with ODM- Original Design Manufacturing in China.- 3 months gap reduction between products introduction in China and Brazil.- 1MUSD per year reduction after accessories project in local manufacturing introduction. Show less

- Management of national and international teams in projects and process improvements in Supply Chain.- Conducting a project to introduce the SAP World Planning System - IBP, providing Global products offerings visibility between partner operations.- RFID tag - Radio Frequency Identification preparation and management implementation in products and Smart Packings.- Productivity and performance levels management - BSC - in the Engineering sector.- Spreadsheets and data analysis… Show more - Management of national and international teams in projects and process improvements in Supply Chain.- Conducting a project to introduce the SAP World Planning System - IBP, providing Global products offerings visibility between partner operations.- RFID tag - Radio Frequency Identification preparation and management implementation in products and Smart Packings.- Productivity and performance levels management - BSC - in the Engineering sector.- Spreadsheets and data analysis reports preparation for information control.Main Results Achieved- 30% increase in employee satisfaction metrics after the internal Leadership campaigns Implementation.- Industry 4.0 and Internet of Things Adherence with the implementation of RFID tags - Radio Frequency Identification in products and Smart Packings.- Methodology and performance management creation and implementation - BSC. Show less

- Product life cycle management: from the creation to End of Life in the Americas.- Strategic operational and technical risks monitoring.- Lead plans to introduce new products in plants in Brazil, Mexico, and the United States of America.- Project schedule management, industrial processes, and technical quality standards.- Participation in audits for ISO 9000 and 14000 certifications.Main Results Achieved- 50% in sales increase, 30% in revenues and 10% in Market… Show more - Product life cycle management: from the creation to End of Life in the Americas.- Strategic operational and technical risks monitoring.- Lead plans to introduce new products in plants in Brazil, Mexico, and the United States of America.- Project schedule management, industrial processes, and technical quality standards.- Participation in audits for ISO 9000 and 14000 certifications.Main Results Achieved- 50% in sales increase, 30% in revenues and 10% in Market Share after the computer project developed entirely in a Brazilian plant implementation.- Lead project for the first tablets line in Brazil, with a monthly volume of 100K. Show less

- Process development and management for large-scale cell phone manufacturing and logistics.- Operational risks analysis and control.- Production and logistics monitoring schedules, processes, average execution times and technical and operational quality standards.- Costs and cost variations management

- Technology transfer management, from Asia to Brazil, for the printers, radio base stations and cell phones productions.- Conferences to meet standards in production processes, average execution times and technical and operational quality standards.