Hands-on Technology Lead/Engineer with the insight and experience necessary to continuously improve technology offerings to his user base. - A firm believer in standardization, automation and documentation, as a means to achieve transparency and maximize productivity for IT and users- Strong focus on customer service at all levels- No-nonsense approach, ideas are discussed on merit and overall benefit- Successfully balances user requirements with internal and regulatory constraints- SOS (See it, Own it, Solve it)