Fabio Gambaro Email & Phone Number

Greater Milan Metropolitan Area

Lean Six-Sigma, ToC and TQM are our abilities.A team of experienced consultants will help you achieve concrete results in Continuously Improving your Company!

Preparation and delivery of:- a training program on Lean Leadership-Human Performance Technology (shortly available also through the Corriere Academy, premier online training reference);- consulting on Lean Six-Sigma projects to Customers, including process review and optimization, and waste elimination.

Process optimization through removal of wastes.

Strategic Consulting, helping Life Sciences Start-ups to manage commercial operation and support as well as quality systems.

Train and coach Lean Six-Sigma tools and methodologies within the Company, particularly in Europe.Mentor Kaizen Leader to help them achieve their target in Lean Six-Sigma projects.

☆ Executive Coaching (online and on site)☆ Lean Thinking Implementations (complete project and resource management)☆ Online Training and Online Project Advice (www.Lean101.ca)☆ Training on 6 sigma (online and on site)☆ Support for introduction of advanced ICT solutions☆ Keynote Speaking (Globally)Global OEM Solutions is currently setting up the world's first RISK FREE association of business management consultants that leverage of each other's contacts and skills at no cost to the OEM associate. OEM works with the best independent consultants in the world.OEM Consultants is creating a series of "101" courses that are accepted worldwide as the standard for education in that functional area. As an example, www.Lean101.ca, or OEM Lean101 Online course is the first of it's kind to introduce the basic principles of Lean Thinking to the world.

in charge of:• administrate global Company NPS (Net promoter Score) program, in order toidentify processes to improve to increase Customer Loyalty;• analyse response to Customer complaints using the Lean-Six Sigma tools inorder to improve the process of complaint handling;• strengthen, in agreement with Sales and Quality teams, a Customer-centricenvironment.

in charge of:• create and lead a European Tech Support team, to ensure a proper availability of resources to all Customers in all supported Countries;• accomplish a “Virtual Call Centre”, to connect 8 offices in different Countries in a single phone system, in order to expand local availability to secure a better geographical and timely coverage, while maintaining the availability of specialized personnel;• implement a commercial approach in Tech Support Specialists.Manager of a team of 24.

in charge of:• lead the local support teams: Customer Service, Tech Support and Instrument Service;• achieve the sales and profit targets of local Instrument Service Team;• simplify and improve the Customer support level;• handle and co-ordinate local ISO procedures and Trade Management andExport Control rules;• collaborate with Sales team to improve Customer experience.Manager of a team of 21.

Previously known as Pharmacia Biotech

in charge of: • support Customers in pre- and post-sales activities;• install & support DNA Sequencers/Synthesizers & train Customers on their use;• support Customers via phone and face-to-face visits on Molecular BiologyKits and Reagents usage;• collaborate with Sales team on progression and closure of sales opportunities.

Laurea, Biology

Education record