Fábio Amorim Email and Phone Number

Major focus on Customer Service operations and key stakeholders in all O2C processes, main responsibilities include:- Providing management information (KPIs and dashboards)- Continuous improvement in processes and operational efficiency- Engagement and people management (8 FTEs and 6 contractors)- After-sales support - relocations and commercial returns- Supporting teams in problem resolution- Ensure services execution (farmer centricity)- Relevant participation… Show more Major focus on Customer Service operations and key stakeholders in all O2C processes, main responsibilities include:- Providing management information (KPIs and dashboards)- Continuous improvement in processes and operational efficiency- Engagement and people management (8 FTEs and 6 contractors)- After-sales support - relocations and commercial returns- Supporting teams in problem resolution- Ensure services execution (farmer centricity)- Relevant participation in global programs (e.g.: USE SAP)- Process automation using RPA Show less

The initial scope of the function was to create a dedicated Customer Service team for the seeds business that would be able to support expected growth. It also included incorporating the Customer Service team from the Nidera brand, which had been acquired months earlier.Active participation in the system unification project, supporting technical and business definitions.Reponsibilities also included:- People management (11 FTEs and 8 third parties)- Project… Show more The initial scope of the function was to create a dedicated Customer Service team for the seeds business that would be able to support expected growth. It also included incorporating the Customer Service team from the Nidera brand, which had been acquired months earlier.Active participation in the system unification project, supporting technical and business definitions.Reponsibilities also included:- People management (11 FTEs and 8 third parties)- Project Management - New SAP environment for Seeds - Continuous improvement of order management processes, always seeking greater operational efficiency (+20 improvements delivered in 3 years) - Create services operations (Soja Mais Valor, batch selection, triangular sales) - Complete review of quota control - Improvements in the complaints control process- After sales – Relocation, commercial returns and complaints- Supply focal point for all inquiries from the sales force and customers- Create sales panels and definition of the first KPIs- Key stakeholder to support the Marketing, Finance, Sales teams in O2C processes Show less

Responsible for managing orders and other processes involved from order creation to release for routing, which include quota management, inventory, and all necessary alignments to ensure monthly revenue targets are met.Additionally, providing support to the seed business (soybean, corn, and vegetables).

Responsible for Order entry and maintenance of all related software and databases.• Provide Solutions to meet dynamic business expectations (build, implement and support)• Provide sales team training and support (even if not order entry related, customer happiness is what matters)• Order Entry key user• Support sales reps in Pricing activities• SAP, Salesforce, Glovia and Vendavo specialistI was responsible for creating a high efficiency team in meeting the diverse… Show more Responsible for Order entry and maintenance of all related software and databases.• Provide Solutions to meet dynamic business expectations (build, implement and support)• Provide sales team training and support (even if not order entry related, customer happiness is what matters)• Order Entry key user• Support sales reps in Pricing activities• SAP, Salesforce, Glovia and Vendavo specialistI was responsible for creating a high efficiency team in meeting the diverse demands of the sales force, always adding new activities. During these four years the team of three people became a thirteen people group Show less

• Project planning, monitoring and support to the sales team.• Responsible for stock control and planning software.

• Created project plans, managed development team, managed internal and external client expectations• Responsible for quality assurance.• Detect new opportunities to increase portfolio.• Revived projects and client satisfaction in complex scenarios and on problematic projects.• Analytical and problem-solving skills, recognized by higher management, inspired to implement new projects.• Able to create project plans and manage multiple projects simultaneously.• Business and… Show more • Created project plans, managed development team, managed internal and external client expectations• Responsible for quality assurance.• Detect new opportunities to increase portfolio.• Revived projects and client satisfaction in complex scenarios and on problematic projects.• Analytical and problem-solving skills, recognized by higher management, inspired to implement new projects.• Able to create project plans and manage multiple projects simultaneously.• Business and technical acumen.• Key interface between the customer and internal resources. Show less

• Responsible for determining and developing the most efficient and cost-effective solutions.• Supported and documented solution development.• Maintained ongoing communication with clients and internal team. Acted as a bridge between development and client.

• Responsible for adjusting request answers, and developing new features for existing software.• Responsible for high management communication and presentations.• Responsible for reducing incidents numbers and resolution time.

• Created project plans, managed development team, managed internal and external client expectations• Responsible for first company Pocket PC solution, creating an innovative agribusiness industry solution, that leads to a market share increase.• Development management of first Brazilian Barter software.• Participate in CMMi projects.

• Maintained existing applications and developed new applications from beginning to end.• Experience with Microsoft technologies such as Access, VB, C#, ASP .NET, Sharepoint, SQL Server, Silverlight, etc.• Object-oriented Design and Analysis (OOA and OOD).• Key interface between the customer and internal resources.