Fabio Moura Email and Phone Number

Reporting to the Vice President of the Business Unit and dotted line to Head of Services, leading for a team of 38 people in South America in Services department. Responsible for KPIs (operational & financial), budget management and strategic planning for the Services area.Main achievements and responsibilities:• I was responsible for Services team and support for all Distributors in South America.• I was responsible for strategic planning and managed the after-sales area.• I was responsible for the Budget and P&L management.• Responsible for the recurring increase in revenue and Service margin, reflecting in the department's sustainable growth.• Customer´s relationship, ensuring high satisfaction levels and positive impacts on NPS and CSAT.• National and international meetings representing the area.• Managed, priced and negotiated Service Agreements - Contract management.• I was responsible for management of spare parts, "Recalls", guarantees, customer service and Techical Support.• Assisted sales in projects and technical specifications of bids and contracts of purchase and sale• Participated in audits, congress, fairs and events.• I elaborated results reports, strategy, operational KPIs and technical problems for the head office in UK.• Responsible for the Forecast of material cost and services• Managed the restructuring of the department, regionalizing the field service team.• Managed tools calibration.• I was Technical Responsible with Regional Engineering Agencies (CREAs).

Reporting to Service Director, leading the Technical Support department in South America, leading for a team of 11 employees.• Structuring and implementing the Technical Support and customer service team.• Managing the Technical Support team in proactive and emergency resolution at level 1 and level 2, including 24x7 models.• Managing queues to meet customer expectations and SLO and SLA obligations.• Driving remote solutions, achieving results of over 65% and global recognition.• Maintaining high levels of availability (Uptime above 97%)

-Providing technical support for customers, technicians, engineers and sales staff -Ensuring the safe handling, storing and preservation of the equipment-Being in charge of installation, preventative and corrective maintenance of the medical equipments-Elaborating and executing equipment calibration, measurements and tests procedures- Performing source exchange for Brachytherapy equipment - Ir192- Performing source exchange for Teletherapy equipment - Co60