Management of IT projects focused on Alternative Channels and Partnerships (Portals, APIs, Systems).

Studies and diagnoses of business to improve sales and customer relationship throught digital iniciatives;Conduct projects of Web, E-Commerce, Digital and Innovation;Team management and project management for Web, E-commerce and CRM;Digital transformation consultancy;

Working on a project of stocks analysis, predict and automated trading on B3 (Bolsa de Valores de São Paulo) based on MQL5 and C# integration.

Responsible for Projects and Sustain of Digital Channels (Web Portals, Intranet and Mobile Apps) and BackEnd systems. Management of Portal and Mobile Projects, Sustaining Team and software factory provider. Responsible for design of Mobile Strategy Roadmap and Outsystems Implementation. Management of a team composed by several professionals (Team Skill: Project Leaders, Java, WebSphere Application and Portal Servers) and Outsystems Mobile Team.Working with HR to select the best people and build a winnners team.Conduct feedback and develop each team member.Conduct projects of new services and features for Digital Channels.I was responsible for Salesforce and IBM BPM Team, helping integrate Business Process and Sales with our Partners and Customers;Some accomplishments:New Company website (www.sompo.com.br);New Claims área in Services Portal with OmniChannel arquiteture;Digital Mobile Apps Implementation with Outsystems and Services based on IBM Broker;IBM BPM Refresh to 8.5.7 (getting a better performance and new features);Insurance Agent Portal Technology refresh;Several new features on Partners Web Portal;Insurance Agent and Customer Portal facelift and migration of legacy applications for new Java and WebSphere versions;

Defining and implementation of SLA Metrics on Client Delivery, identify points of fails on service to improve Customer Service, management of a team composed by five professionals to keep and target SLA;Making of IT due diligence for new outsourcing contract;I acted as Sustaining Project Manager of teams composed by seventeen professionals of JD Edwards, and Hyperion (BI);Acted as Application Development Leader for systems of B2B programming in C on Unix systems;From 2000 until 2003, I worked with development and sustaining in C language for Unix on EDI systems.Some achievements:Increase of SLA for a new customer (from 85% to 98%);Implementation of new servers for a card authorization on a customer;Due diligence relators for help new outsourcing contract;SLA section for a new outsourcing contract;Sustaining and development of new applications on B2B systems (x400 messaging);