I have advanced to Level 2 by successfully completing key tasks and consistently seeking opportunities for self-improvement and growth within my role.

Within a year in my current role I have graded to a senior level after undertaken and successfully completed tasks, while actively pursuing self-improvement.

After a year in the company, I was promoted to join the Technical Academy and be part of the training team. This is a field-based role that overlooks four different businesses within the company. As part of my daily tasks, I am responsible but not limited to Local Operations and technical training; Review and creation of content to be used as part of the training materials. Quality assurance, assessment and compliance; Business in-field technical support, as well as, innovations development for both products and learning are part of my daily tasks.

As part of my role as a Service Administrator, I overlook 4 different branches (Woodford, Mitcham, Maidstone and Brentford) providing support to their in-site Administrator with generating Customer Quarterly Reports and analysing each branch status of service. Also, provided support with all aspects of planning including - but not limited to - de-briefing, manual visit entry and processing relevant data provided by the technician. Housekeeping and data entry was also part of my daily task.

After a seasonal position working as an Operation Assistant, I was promoted to Trafalgar BrandOperations where I was the point of contact for all UK & Ireland suppliers with regards to the meals provided on each trip. Supporting the Brand Manager and being able to prioritise all troubleshooting and assisting with all Travel Directors' calls and e-mails. I was also processing guest CTQs and account files for all regions, as well as assisting with the coordinating of multiple departures and updating Technical Itineraries to ensure they were available to Travel Directors and Reservation Teams. I was responsible for dealing directly with Travel Director’s personal and confidential files as well as co-ordinating TD Website and DropBox content was also part of my daily task.

As an Operation Assistant, I had to prepare and dispatch Travel Director documentation. Each day I was in communication with Travel Directors (via phone, by email and when they came into the office) and had also to liaise with our external suppliers on any inquiries concerning our groups, as well, use the In-house system for tasks allocated. I liaised with reservation offices across the globe with queries on itineraries among other general administrative duties.

I liaised with the hotel department in order to confirm groups coming from Asia. I was responsible for hotel reservations in Benelux and Eastern Europe and my daily tasks were based on receiving hotel requests, contacting hotels according to the sales requirements. Inputting and checking rates onto the in-house system and negotiating other conditions such as cancellation policies, rooms decrease, and upgrades. Also, providing suitable alternatives when required.

Billing Support / General Customer Support - Microsoft I provided billing support to customers with difficulties during the purchase process of Microsoft products. Helped through phone and chat with technical support in order to identify issues that might appear during the installation/uninstallation process of Office/Skype. Also, provided general support in regards to their Microsoft Account. Customer Care Specialist - Beats by Dr. Dre/AppleWithin the company, I was promoted to another project where I was able to provide customer support for warranty issues of those who lived in UK, Ireland and Brazil. Also, general information about products and their characteristics was part of my daily tasks. In this role I worked with various tools including OMX and eCommerce.

I was responsible to provide technical support to customers with issues on their network connection. Troubleshooting and assessment of the situation were necessary in order to act accordingly. Also, some back-office work was required in order to follow up with solved situations. A year into the position I moved to Oporto in the north Portugal, where I performed the same tasks.

I provided customer support and general information to everything from the application process to the delivery status to a government project called "eEscola". The project was created in partnership with computers companies in order to allow every household in the country to have access to a computer and the internet. At the end of the project, we were moved to the retention department within the same company and whilst working here, I had to negotiate and persuade customers wishing to leave the company or otherwise. I was given various tools that would assess customers record and billing information in order to generate personalised offers.