Fabiola Carreón

Fabiola Carreón Email and Phone Number

Customer Experience Manager en Provident México @ Provident México
puebla, puebla, mexico
Fabiola Carreón's Location
Mexico City, Mexico, Mexico
Fabiola Carreón's Contact Details

Fabiola Carreón work email

Fabiola Carreón personal email

n/a
About Fabiola Carreón

Seven years experience as a Customer Experience Specialist with degree in Industrial Engineer, I´m interested in creating the Customer Satisfaction and effortless experience, analyzing the strategies focus on continuos improvement. Strong skills in Customer Journey Maps, Service Blueprint, Data Analysis, VoC, VoE, CSAT, CES, CLI and Loyalty programs.I am a builder, doer and problem solver. Committed to operate with integrity, trust, and respect. Demonstrate business acumen and strategic judgment. Display authentic approach to collaboration leading to collective success.Promote communication skills. Use data to influence change and drive business direction. Spread high energy and enthusiasm towards innovation.

Fabiola Carreón's Current Company Details
Provident México

Provident México

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Customer Experience Manager en Provident México
puebla, puebla, mexico
Website:
provident.com.mx
Employees:
916
Fabiola Carreón Work Experience Details
  • Provident México
    Customer Experience Manager
    Provident México Apr 2022 - Present
    Puebla, Puebla, México
  • Nacional Monte De Piedad
    Customer Experience Specialist
    Nacional Monte De Piedad Feb 2020 - Apr 2022
    Cdmx
  • Telmex (Comertel Argos S.A. De C.V.)
    Customer Experience Leader
    Telmex (Comertel Argos S.A. De C.V.) Jan 2015 - Feb 2020
    Ciudad De México Y Alrededores, México
    Customer Journey: Design and implementation of the ideal customer experience in every step of the journey.Economic Analysis: Determine and manage the different initiatives of the client to obtain the economic impact.Project Manager: Design, development and implementation of projects that contribute to the improvement of the customer experience. Portfolio of Projects.Analysis of the information and implementation of differents kind of tool in order to solve our clients pain points.Proactive retention: Design of strategic plans for differentiated attention and retention of residential customers.Liberation of products and services: Definition of national strategies, improvements, critical route, and quality assurance.CX Metrics: Analysis of information and implementation of tools to solve our clients pain points.
  • Telmex (Comertel Argos S.A. De C.V.)
    Leader Of Integral Architectures
    Telmex (Comertel Argos S.A. De C.V.) Apr 2011 - Dec 2014
    Ciudad De México Y Alrededores, México
    Integrated Architectures: Design of architectures for the IMS platform aimed at new IP Tecnology Services: IP Trunk, VPN, IP Centrex.Fixed - Mobile Convergence: Design of the architecture.New Technologies: Research into New Technologies and IMS applications with the aim of making Technical-Commercial recommendations.Value Added Services: Technical and commercial evaluation of IP Services and network elements for the IMS platform.
  • Faurecia
    Quality Auditor And Production Supervisor
    Faurecia Jan 2010 - Apr 2011
    Puebla De Zaragoza Y Alrededores, México
    Create, implement, evaluate and improve audit programs. Initiate, plan, develop and review audits of management systems, process audits and compliance. Evaluate quality management systems.Worked out the logistics of production of plastic injection parts.Audited the key areas in the process to ensure the product delivery times.Participated in the development process by defining quality control points.

Fabiola Carreón Skills

Microsoft Office Trabajo En Equipo Microsoft Word Project Management Powerpoint Quality Control Microsoft Excel Kanban Liderazgo Public Speaking Change Managment Leadership Development Estrategia Ti Ims Strategic Planning Telecomunicaciones Sbc

Fabiola Carreón Education Details

  • Instituto Tecnológico De Puebla
    Instituto Tecnológico De Puebla
    Procesos De Manufactura Y Desarrollo Empresarial
  • Instituto Tecnológico De Puebla
    Instituto Tecnológico De Puebla
    Ingeniera Industrial

Frequently Asked Questions about Fabiola Carreón

What company does Fabiola Carreón work for?

Fabiola Carreón works for Provident México

What is Fabiola Carreón's role at the current company?

Fabiola Carreón's current role is Customer Experience Manager en Provident México.

What is Fabiola Carreón's email address?

Fabiola Carreón's email address is fa****@****.com.mx

What schools did Fabiola Carreón attend?

Fabiola Carreón attended Instituto Tecnológico De Puebla, Instituto Tecnológico De Puebla.

What skills is Fabiola Carreón known for?

Fabiola Carreón has skills like Microsoft Office, Trabajo En Equipo, Microsoft Word, Project Management, Powerpoint, Quality Control, Microsoft Excel, Kanban, Liderazgo, Public Speaking, Change Managment, Leadership Development.

Who are Fabiola Carreón's colleagues?

Fabiola Carreón's colleagues are Anallely Ramírez Castillo, Edson Jesus Grajeda Rodriguez, Héctor Ortiz, Angel Avelar Machorro, Elena Salinas, Sandra Bautista, Enrique Cortes.

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