Customer Journey: Design and implementation of the ideal customer experience in every step of the journey.Economic Analysis: Determine and manage the different initiatives of the client to obtain the economic impact.Project Manager: Design, development and implementation of projects that contribute to the improvement of the customer experience. Portfolio of Projects.Analysis of the information and implementation of differents kind of tool in order to solve our clients pain points.Proactive retention: Design of strategic plans for differentiated attention and retention of residential customers.Liberation of products and services: Definition of national strategies, improvements, critical route, and quality assurance.CX Metrics: Analysis of information and implementation of tools to solve our clients pain points.

Integrated Architectures: Design of architectures for the IMS platform aimed at new IP Tecnology Services: IP Trunk, VPN, IP Centrex.Fixed - Mobile Convergence: Design of the architecture.New Technologies: Research into New Technologies and IMS applications with the aim of making Technical-Commercial recommendations.Value Added Services: Technical and commercial evaluation of IP Services and network elements for the IMS platform.

Create, implement, evaluate and improve audit programs. Initiate, plan, develop and review audits of management systems, process audits and compliance. Evaluate quality management systems.Worked out the logistics of production of plastic injection parts.Audited the key areas in the process to ensure the product delivery times.Participated in the development process by defining quality control points.