Researched, evaluated, and implemented opportunities to improve customer service and efficiency by developing new qualitative and quantitative standards.Individually mentored 20 contributors through monthly performance conversations and led quarterly meetings on overall quality and performance.Managed employee schedules and work volume to ensure we exceeded operating standards.

Conducted statistical and investigative research projects, contributing to a 35% reduction in our personnel need.Designed and implemented a new workflow and logic automating 20% of orders.

Assisted in publishing the annual Stanford Alumni ClassBook. Created a database of related historical materials and digitalized class yearbooks. Edited submitted pages and analyzed reunion homecoming data to develop outreach strategies targeting class years with historically low attendance.

Created, researched, and analyzed qualitative and quantitative surveys on the impact of socio-economic status and the formation of relationships. Implemented the use of SMS surveys increasing our outreach.

Converse with students in Spanish to help them gain better knowledge of the language.

Hired to oversee a house of 6 counselors with 120 high school students throughout the course of 8 weeks. Scheduled 60-hour workweeks for each counselor. Managed and approved their bi-weekly timecards. Taught accompanying section for psychology course.

Helped to plan and execute ProfELE in Frankfurt, Germany, an annual conference that gathers professors and teachers of Spanish as a second language. Publicized the event on various social media platforms. Translated promotional materials from English to Spanish and vice versa.

Aided in coordinating and executing their annual academic conference, Adelante Hombre. Compiled a media database for press releases and promotional materials. Redesigned Pacoima Toxic Tour booklet.

Selected to be Public Interest Law Fellow by Stanford’s Haas Center for Public Service. Summarized and analyzed policy reforms. Helped develop and implement family reunification program for at-risk foster youth.