Responsible for all aspects of Operational Excellence and KPIs.Responsible for daily huddles - come up with a tactical plan as a team to ensure productivity success as well as KPI expectations. Responsible for building customer rapport including weekly customer visits.Ensure department transitions go smoothly and my team stays adaptable. Responsible for interviews to ensure we hire the right people for the department. Responsible for monthly One-on-One’s to ensure employees are on track on their development. Responsible for team efficiencies to ensure we eliminate waste and increase productivity. Responsible for reconciliation to ensure consistency and accuracy in financial accounts.

Nominated to participate in a competitive and selective, cross-functional training program within the operation of each product, gaining exposure to key aspects of the business including operations, finance, management, and sales. Presented improvement opportunities upon completion of rotation. Also, organized an instructor-led leadership cohort program for supervisors in RDU, CLT, ATL, MEM, ORF and BNA to further develop and support leadership skills and networking within the Mid-Atlantic Region.

Joined a newly created team that started from a regional initiative called “Central Billing” where we focused on financial excellence, causing less add bills, less discrepancies, and in turn, an increase in customer satisfaction. Managed rate schedules, audited rate charges, and maintained excellent communication with internal and external clients.

Focused on timely payments for one of the biggest revenue generated clients, monitored and trended billing errors with the operations team to help resolve root causes, increased customer relationship as it became imperative for customer service and the collections aspect.

Audited shipments for validity on one of the biggest revenue generated clients. Processed daily consolidated statements for payment, communicated constantly with payment center, Accenture in Ukraine to build rapport and action discrepancies as soon as possible, as needed.