I execute customer experience design projects using tools like Blueprint Mapping and Customer Journey Mapping. The key is to identify pain points and opportunities within the organization and then prepare strategies that allow the service (offering) to be redeemed and catalyzed to another dimension.

Develop methodologies and research tools to understand market supply and demand.Conduct price elasticity analysis, branding, and market sizing.Lead qualitative and quantitative data collection to reshape sales, product, and communication strategies.

Project planning and execution (time management and execution of all phases) • Project execution (I got involved from the development of the instruments, data analysis, to obtaining results) • Design of methodologies (schemes, phases and tools necessary to meet the objectives of the project) • Design research tools and information gathering (questionnaires, surveys, execution of in-depth interviews, desk research, data analysis, preparation of reports and results presentations) • Customer service and follow up