Fabiola Céspedes Murillo Email & Phone Number

Alajuela, Cr

Costa Rica

● Provide support to BMW customers in using connected vehicle services, ensuring a seamless user experience for vehicle features.● Collaborate with cross-functional teams to resolve technical and service-related issues, maintaining high customer satisfaction.● Manage customer inquiries regarding connected vehicle services, troubleshooting and providing real-time solutions.● Maintain up-to-date knowledge of BMW Connected Services offerings and enhancements, ensuring accurate and relevant support for customers.● Anticipate and identify customer requirements and resolve customer complaints promptly.● Worklist management including raising internal tickets to address issues/concerns withshipping product inquiries

Virtual Location - Costa Rica

* Expertly handle questions and transactional processes related to Internal Transfers.* Thoroughly assess candidate eligibility for specific roles.* Efficiently manage a high volume of 70 applications daily while adhering to standard policies and procedures.* Facilitate step-by-step Corporate Internal Transfers for US, CAD, and Indian employees. * Communicate directly with HR partners and Hiring Managers to foster strong internal relationships and alignment.* Provide personalized guidance and support to employees navigating complex Internal Transfer cases.* Prioritize cases and escalations, ensuring critical transfers and employee retention needs are addressed promptly.* Deliver an exceptional candidate experience through outstanding customer service, strong organization, and effective communication skills, including time management, attention to detail, and critical thinking.* Act as a subject matter expert on Lateral Transfers, Immigration, and Relocation services. Conduct compensation analysis for each offer extended to potential candidates, ensuring competitive and fair offers.

Virtual Location - Costa Rica

* Spearheaded metric projects, driving learning outcomes both within and beyond the organization, resulting in enhanced operational efficiency and stakeholder growth.* Exemplified strong leadership by guiding and empowering a team of 8 individuals, ensuring alignment with goals and targets through comprehensive tool training and ongoing support. * Assessed content compliance for books submitted via Amazon.com's Kindle Direct Publishing, ensuring the highest standards of appropriateness and quality for valued authors.* Demonstrated exceptional time management and prioritization skills, consistently achieving service levels and optimizing productivity in a fast-paced environment.* Identified and eliminated process redundancies, fostering a culture of continuous improvement and driving operational excellence.* Pioneered technology-driven innovations, revolutionizing operational processes and contributing to sustained improvements across the organization.* Ensured program compliance by conducting in-depth research to minimize risks to the Kindle Store, safeguarding its reputation and integrity.* Upheld strict confidentiality and adhered to all applicable Amazon policies, guaranteeing secure handling of confidential information pertaining to authors and book content on Amazon's website.

Costa Rica

* Expertly process diverse data types, including text and speech, by meticulously attaching relevant tags at scale, ensuring accuracy and efficiency in every task.* Display exceptional linguistic proficiency by conducting daily translation and transcription tasks, all while effectively managing time to deliver high-quality results.* Consistently achieve superior labeled data output, surpassing key performance indicators, by diligently adhering to established guidelines.* Proactively utilize cutting-edge in-house tools and software to pave the way for the development of world-class artificial intelligence solutions.* Demonstrate a keen eye for detail by identifying and reporting issues with tools and software, actively contributing to error resolution and process optimization.* Offer valuable feedback on existing tooling, playing a crucial role in elevating the organization's labeling throughput to achieve unparalleled quality standards.* Exemplify exceptional project management skills by efficiently prioritizing and allocating resources to meet tight deadlines, ensuring successful project completion.