Fabiola Claro Espejo Email & Phone Number

Peru

Support the delivery of core People and Culture programs. Facilitate efficient end-to-end human resources operational activities and play a role in building on employee experience initiatives that align with key business strategies.

• Design and plan the onboarding process for each new hire and promoted employees.• Lead the recruitment process end-to-end for sales and tech sales team in LATAM.• Assist with all internal and external HR-related matters.• Participate in developing organizational guidelines and procedures.• Recommend strategies to motivate employees and initiatives that promotes Vertiv´s Culture and Values.• Coordinate and support employee development plans and performance management.• Work closely with the compensation and BI team.• Supports regional HR activities.

Work directly with top executives to revert potential employee dropouts and promote engagement.Prepare and propose retention strategies customized for every single case.Direct contact with Upper Management to propose and get approval for the strategies.Follow up with People Experience to work on engagement improvements and reduce turnover.Present salary increases, benefits enhancements, rotations and promotions to the employees..Owner of the team’s KPIs and metrics.

- Consult with line management and provide daily HR guidance.- Work closely with management and employees to improve work relationships, boost morale and increase productivity and engagement.- Provide HR policy guidance.- HR Partner for the client-facing areas in Peru, Dominican Republic, Costa Rica and El Salvador, working with more than 270 employees.

- Build and develop the area, team, processes and main goals. - During this period of time, the placements of our users increased by 50% and the amount of engaged users by 25%.- Lead 1-1 mentoring sessions with Developers, QA Engineers and Project Managers, working to increase the success in their job applications. - Participated in the build and design of the internal platform for the team and for the user’s platform, working with developers, UX/UI designers and Data Analysts.

Lima, Peru

- Propose and execute projects and programs related to employee satisfaction and engagement.- Responsible for the benefits program.- Implement and update performance appraisals.- Manage organizational change.- Prepare and analyze turnover and employee satisfaction KPIs.- Prepare the annual operational and cross-sectional budget for the HR department.- Responsible for the onboarding of new employees.- Recruitment of IT positions.- Implement and monitor the requirements by peruvian law.

Lima, Peru

- Plan and execute recruitment processes.- Execute the actions of Employer Brand.- Management and renewal of contracts and agreements, assistance, medical breaks, etc.- Events organization.- Health insurance management

Perú

Encargada de la solicitud, gestión y emisión de pólizas vehiculares para los colaboradores de uno de los clientes más importantes. Atención al cliente y solución de problemas contactando a la compañía de seguros y asegurando la calidad del servicio.Logros:- Creación del registro de nuevas pólizas y vencimientos del cliente.- Desarrollo del manual de solicitud y gestión de pólizas de seguro vehicular.

Perú

Encargada de la atención a alumnos, padres de familia y profesores de la EPU. Registro de calificaciones y de hacer seguimiento a los profesores. Búsqueda activa de mejoras para la organización interna de la EPU.Logros:- Realizar el primer focus group a alumnos de la universidad que ingresaron por la Escuela Preuniversitaria para reconocer los principales puntos de mejora de la enseñanza, organización y medio de comunicación de la EPU.- Realizar el informe con las sugerencias y conclusiones del Focus Group.

Human Resources Specialization, Human Resources Specialization

Business Management, Business Management