Ana Fabiola Lavín De La Fuente Email & Phone Number

Reynosa, Tamps., Mx

Reynosa, Tamaulipas, México

Reynosa, Tamaulipas, México

- Developing professional expertise, applies company policies and procedures to resolve avariety of issues.- Interfaces with customer service and customers/patients to gather additionalinformation required for complaint initiation/investigations, including the retrieval ofproduct samples and/or durable equipment retrieval for evaluation.- Ensures that complaints from multiple sources (i.e. Email, phone, verbal, fax, etc.) Areentered into the complaint database.-… Show more - Developing professional expertise, applies company policies and procedures to resolve avariety of issues.- Interfaces with customer service and customers/patients to gather additionalinformation required for complaint initiation/investigations, including the retrieval ofproduct samples and/or durable equipment retrieval for evaluation.- Ensures that complaints from multiple sources (i.e. Email, phone, verbal, fax, etc.) Areentered into the complaint database.- Responsible for receiving, reviewing, and entering data into the compliant managementdatabase regarding customer/patient product inquiries and complaints using gooddocumentation practices.- Works on problems of moderate scope where analysis of situation or data requires areview of a variety of factors. Exercises judgment within defined procedures andpractices to determine appropriate action.- Ensures that durable equipment CRM technical service reports are correctly identified asto status for transfer into system.- Notifies customer of receipt of product inquiry/complaint and provides preliminarysupport as required.- Partners with sales, marketing, and manufacturing departments to resolve productproblems and provides feedback to customers as needed.- Assists with review of the timely coding of completed investigations, closure of allcomplaint files, and ensures that all pertinent information is contained consistently anduniformly within the file prior to closure.- Performs queries to provide complaint data and ad hoc trend analysis on reportedproduct problems /complaints.- Interfaces with corporate quality engineering and the RTG manufacturing sites asrequired for product investigations/trends.- Strives to meet accuracy goals (95% accuracy goal). Ensures data is collected throughroutine business processes and reviewed for accuracy, timeliness, relevance,completeness, understood by users, and quality. Show less

Ciudad Victoria, Tamaulipas, México

• Human resources assistant• Publication of vacancies• Recruitment and selection of administrative and teaching staff• Interviews • Staff training• Administrative activities management and problem solving• Designing and implementing new teaching and learning methods and strategies• English teacher• Lesson content planning• Coordinate teaching and classroom activities• Supervision of staff • Classroom supervision • Student’s academic progress… Show more • Human resources assistant• Publication of vacancies• Recruitment and selection of administrative and teaching staff• Interviews • Staff training• Administrative activities management and problem solving• Designing and implementing new teaching and learning methods and strategies• English teacher• Lesson content planning• Coordinate teaching and classroom activities• Supervision of staff • Classroom supervision • Student’s academic progress supervision Show less

• Customer service and problem solving• Publication of vacancies• Interviews• Recruitment and staff selection • Introduction and accompaniment to new staff• Management of social media • Accounting Management • Management Inventary • Daily schedule organization